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Bellevue, WA - 18.50/Hr. / Investigation Specialist

Company: Aston Carter
Location: Bellevue
Posted on: September 18, 2022

Job Description:

Job Description:One of the most globally recognized eCommerce company headquartered in Seattle, WA is seeking a Investigation Specialist (Data/Claims/Case Processor). -The primary function of this role is responsible for case adjudication, processing cases in a detailed ways as things are changing in a dynamic way on this team. This program has a focus on DA (Driver Focus Program) so it involves anything that happens on the road (i.e. someone delivers a package and they throw it instead of politely putting it down by the door). If you see that the customer complaints and that is a case or the driver was trying to cut a corner and they deliver the package and put it on the driveway instead of by the customer's door (unsecure location). The next level is that they have partner teams in India that handle the first step (they go through about 11k cases per week). They submit issues and if it gets escalated or the DSP disagrees and appeals, then it would come to this team. This is usually the 2nd or 3rd review so it's more complex, validating that the team in India did things correctly, reviewing a bunch of different tools to verify route trace, reviewing street photos of house, listening to the customer calls or maybe there was a message from them to receive details. Then you validate whether if the package was delivered in the street or not.The Claims Specialist will review and monitor all dashboards (driver investigation start to finish or approving or rejecting payment made to customer or sent or DSP) -for property damage and incident claims (for all drivers on routes) case management/investigation/ensure high quality process/communication with team and outside processing team.Requirements:--- 1+ years of professional experience working within a structured environment that is measured i.e. call center, claims processing, case resolution, case/incident investigation etc. Open to admins as well.--- -Must reside local to Bellevue, WA--- Experience in claims or case management is highly preferred--- Experience performing investigative work is highly preferred--- Proficiency in Microsoft Suite including Excel--- Someone who can show some type of deep dive, ownership as this person will be remote and needs to be able to drive things on their own--- Employees who've done well on this team had experience working with data/analysis--- Verbal/written communication skills as role will be communicating with partners/writing emailsPay: -$18.50/hr.Shift: -Standard morning shift -(Hybrid Schedule; team is onside Tuesday - Thursday, any other days are fully remote)Location: -Bellevue, WA -(MUST RESIDE LOCAL TO BELLEVUE, WA FOR CONSIDERATION)***Exceptional opportunity to join one of the most innovative and globally recognized top eCommerce corporation in the world.***For consideration, please apply directly and/or email -recently updated resume -highlighting the qualifications above to:Chad YunAccount Recruiting Manager***More relevant/direct skills highlighted on resume (Case management, Claims, Incident Management, Excel...etc.) or on the body of the email, higher consideration for proceeding immediately***


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Bellevue , Bellevue, WA - 18.50/Hr. / Investigation Specialist, Human Resources , Bellevue, Washington

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