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Azure Support Engineer

Company: Mindtree Limited
Location: Bellevue
Posted on: March 27, 2020

Job Description:

Role Support Engineer Location Bellevue, WA Specs Good understanding of Azure to address quota and subscription management from internal and external customers. bull Translate and create tickets in TFS for internal queries via emails and Teams conversations. bull Will be part of team, which is a highly visible and will be first point of Contact for Capacity related queries. bull Establish bridge call with relevant stakeholders during high severity issues Communicate proactively and get the data from the stakeholders over the bridge, record and report them for future analysisprocessing. bull Verify the available Azure capacity in the Datacenter and approve as per the agreed process bull For non-standard and bulk requests, escalate to the Capacity Management leadership team and address the requests. bull Accountable for operational performance including real-time SLA management, escalation bull Documenting troubleshooting and problem resolution steps along with Root case Analysis bull Excellent communication and troubleshooting skills. bull Experience in working with geo-distributed team bull Stakeholder Management bull Flexibility to work on 24x7 support window bull Report on a daily, weekly and monthly basis on the capacity trends, request volume, KPI performance and forecasted requests. Required Technical Skills bull 5 to 7 years of experience and ready to work as Individual Contributor with Good verbal and written communication. bull Process Oriented and SLA driven commitments. bull Power BI, SQL, PowerShell would be added advantage. "

Keywords: Mindtree Limited, Bellevue , Azure Support Engineer, IT / Software / Systems , Bellevue, Washington

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