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Sr Product Manager, Technical

Company: T Mobile
Location: Bellevue
Posted on: September 15, 2020

Job Description:

Transformation, Engineering, and Quality (TEQ ) is a proactive service organization that supports Product and technology teams to accelerate delivery without sacrificing quality. The platforms TEQ provides include all common tools and platforms used for Portfolio Management, SDLC, STLC, CI/CD, DevOps, Test Automation, Test Data Management, Environment Management, Asset Management, and Database as a Service. The E2E services provided are Product Quality Testing, Release Management, Performance, Reliability, Quality of Service, Security and Database Administration, & Engineering. Strategy , Portfolio nad Business Operations team reports to the TEQ Vice president and is responsible for strategy and Delivery effectivess of TEQ. Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of TEQ's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed. Responsibilities Vision, Strategy, and Analysis --- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. --- Designs and drives end user product research. --- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. --- Leverages rapid hypothesis driven testing methodologies and experiments --- Conducts cost-benefit / ROI / NPV analysis, to support decision making. --- Works with stakeholders and follows enterprise process to secure and maintain product funding. --- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process. --- Communicates, influences, and sells ideas at VP level and below. --- Drives specific ad hoc analysis and presents information to executive level management on request. --- Influences product feature set or technical improvements to improve customer experience. --- Works with external third parties to assess partnerships and licensing opportunities. Customer Evangelist --- Leverages customer insights for product vision, strategy, roadmap, priorities. --- Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. --- Create, manage, foster an active VOC feed for themselves and team. --- Actively looks for opportunities to delight or meet customer's unmet needs. --- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset. Product Execution & Technical Delivery --- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. --- Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams. --- Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc. --- Owns and manages product backlog and priorities with our business and technology partners. --- In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners --- Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's. --- Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings. --- Runs beta and pilot programs with early-stage products and samples. --- Collaborates with advertising and public relations to promote product. --- Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation. --- Assists with the overall execution relating to all aspects of the software development process. --- Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team. --- Manages development of adoption tools and training materials. --- Support and enable core agile practices and tenants. Relationship & People, Professional Development --- Collaborates and develops positive working relationships with many teams. --- Develops positive working relationships with Customer groups or Customer Representatives. --- Develops adoption tools and training material for Technical Product Management team. Qualifications 6 years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. 7 years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Experience with Agile Scrum Methodologies/ Agile backlog/project management tools. Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Deep understanding of platform technologies and components such as security, performance, optimization, API integration. Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. Working experience of SDLC Processes and toolsets that can eliminate and address customer pain poinst and transform the organization Minimum Qualifications Bachelors Degree in Computer Science, Engineering, IT or equivalent experience. Company Profile As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com Applicant Privacy Policy We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy. EOE Statement Equal Employment Opportunity We take equal opportunity seriously-by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T Mobile, Bellevue , Sr Product Manager, Technical, IT / Software / Systems , Bellevue, Washington

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