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Director, Product Management, T-Mobile Home Internet

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: February 17, 2021

Job Description:

Director, Product Management, T-Mobile Home Internet The Director, Product Management, T-Mobile Home Internet reports directly to the VP, Product Management, Emerging Business. This position could be located at our HQ in Bellevue, WA or in the Denver, CO area.

Join T-Mobile's growing team of innovative thinkers as we continue to spearhead a new era of media entertainment and engagement. We are growing our High Speed Internet (HSI) business to disrupt the industry by putting customers first. By delivering unique broadband products, combined with superior customer service support, this team will be Unstoppable.

As a key member of the Leadership team, this Director will partner with stakeholders across the Enterprise and lead the Product team in our HSI organization to develop and maintain a roadmap of products and services that deliver on our promise to Go Big in Broadband. What you'll do in your role.

  • Lead all product development, go to market planning and execution, and implementation of business strategies.
  • Work closely with enterprise stakeholders to serve as the liaison between Technology and the back-office functions to deliver stable products and ensure product feasibility.
  • Demonstrate technical expertise, including architectural prowess and a deep understanding of technology development cycles. Translate vendors' offerings into a high-level system architecture with valid technical call outs to quickly validate feasibility of products to Customer offerings.
  • Align on product marketing opportunities and initiatives with key stakeholders to deliver specific and personalized experiences that will drive customer acquisition and retention for HSI.
  • Support the development of the value proposition for new product introductions.
  • Work closely with Marketing and Campaign teams to provide better onboarding experiences and new customer opportunities.
  • Work with operational teams (front and back office) to test and learn various marketing strategies that contribute to better acquisition.
  • Partner with Content Management and UX teams to drive technology decisions, based on customer feedback, that help customers personalize their experience at scale.
  • Partner with HSI Analytics teams to provide strategic analysis that helps better inform and drive key priorities of various acquisition channels (Care, Retail, Digital, etc.). Lead operational management of analytics to inform on the definition of KPIs, cloud architecture, and technology.
  • Analyze and interpret a variety of data and metrics as it relates to customer usage, financial, strategic, and operational measures.
  • Involved with the daily operations and comprehensive goal setting for the business.
  • Develop a world-class team of product leaders focused on the success of HSI.
  • Actively monitor the customer and product experience to continuously improve products and services to make them more intuitive, seamless across channels and easy to use.
  • Constantly question and clarify the cross-functional implications of all product decisions and ensure that critical business issues are surfaced and considered.
  • Serve as a leading voice of the customer and act as a customer experience advocate in considering product design decisions impacting the customer and Frontline.
  • Drive a culture of high cross-functional collaboration from beginning to end of the product development lifecycle. The experience you'll bring.
    • High caliber Product and/or Operational Leader with an understanding of the wireless, broadband, ISP, or networking industries that have a high level of consumer engagement
    • Proven strong leader of teams and ability to work with cross functional groups
    • Proven track record of driving innovation in the consumer services/products space
    • Experience leading and partnering with CX, UX and development teams
    • Strong business and financial background
    • Bachelor's degree or equivalent experience
    • Experience with OTT/MVPD products and how they work with broadband is a plus
      PERSONAL
      CHARACTERISTICS: The successful candidate will possess the following attributes:
      • Comfortable and effective working in a cross-functional, matrixed organization
      • Able to build trust and strong cross-functional relationships across an organization to achieve common goals
      • Flexible, self-starter, that can work both independently and with large groups to drive results
      • Thrives under pressure, can navigate teams through ambiguity, and able to adapt to dynamic conditions both internally and externally
      • Strong ability to balance competing priorities
      • Strong communication skills both verbal and written with confidence presenting recommendations and data driven business solutions to senior leadership
      • A desire for a high level of responsibility/ownership
      • Focused on driving change and impacting results
      • Ability and desire to challenge the status quo
      • Analytical with a strong business mind set
      • Ability to roll up sleeves and immerse in the details
      • Excellent prioritization and time management skills Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. What's it like to work at T-Mobile? Find out. "Fantastic experience" Pros This company loves and takes care of its employees. The intern program was super rewarding, with lots of fun events to balance out the tons of interesting and rewarding work experience. Fast paced, interesting challenges, great teams -- I'm very glad I landed here this summer. Cons Might be more autonomy than you're used to. Individual responsibility takes precedence here, over having everything micro-managed for you. I personally think that's a nice thing. T-Mobile U.S. Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com EOE Statement Equal Employment Opportunity

        We take equal opportunity seriously-by choice.

        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Connect with us T-Mobile USA, Inc. is an Equal Opportunity Employer.

Keywords: T-Mobile USA, Inc., Bellevue , Director, Product Management, T-Mobile Home Internet, IT / Software / Systems , Bellevue, Washington

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