Program Manager

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: February 25, 2021

Job Description:

To open the chat window click on the message us link from the contact us drop down Join the Procurement & Supply communications team's work that contributes to the delivery of great communications about projects, processes, and/or programs that improve profitability, reduce costs, streamline operations, or enhance service to the business and customers. The Digital Communications role will work with the senior communications manager and team members to strategize, develop and program SharePoint sites, videos and online apps (e.g. Jira, PowerBI). While supporting effective cross-functional, business and technology development leaders, the job requires programming expertise (SharePoint, HTML, Jira, etc.) with solid design, copywriting and marketing communications experience. What you'll do in your role.

• Develops project plans and schedules and provides budget oversight for the business group. Leads kick-off, requirements and spec reviews, and other program meetings.
• Develops and implements process controls ensuring department compliance with corporate and regulatory standards.
• Creates and manages project teams supplying statistical and status reporting on completed programs to stakeholders (internal and external). Works with other program managers and management to identify and address cross-project dependences.
• Works collaboratively with the Procurement & Supply communications team to assemble key players on project teams and nurture internal working relationships across the enterprise which foster the development of cross functional teamwork and results.
• Delegates project responsibilities and task interfaces, directs, motivates and manages the project work and resources involved within the project.
• Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion.
• He/She is capable of questioning ambiguous responsibilities while managing conflicts to an early resolution and escalating any unresolved issues.
• The selected candidate plays a support role with technical solutions ensuring all groups' responsibilities are included, managing very closely with other technical teams and leaders to ensure alignment.
• Manages Project Management functional scope and schedule. When appropriate, provides oversight of management and allocation of personnel and resources to projects. Resolves resource conflicts and priorities.
• Is accountable for and directs others in creation of all project communications. Directs others in the facilitation of team and project meetings. Leads and develops definition and measurement of success metrics to objectively quantify project success. Ensures that project execution complies with approved methodology. Ensures that overall program in managed to strategic dates.
• Identifies potential risks across a broad number of individual projects and programs and establishes communications and mitigations to address them.
• Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leader and executive level in both planned and as hoc scenarios.
• Understands what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective through project planning and execution.
• Serves as a higher-level escalation point for project issues.
• Works with Director and above level peers to resolve cross-functional project issues.
• Defines scopes of Programs. Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift.
• Leads cross-functional or multi-team effort in defining budget requirements for a project or program, providing thought leadership into initial financial estimates for the business case.
• Drives business case generation with finance and the business owner.
• Plans, identifies and documents the project quality standards.
• Sets stakeholder and project team expectations and ensures that the deliverables align to business needs. Maintains accountability for the quality of deliverables.
• Proactively anticipates and mitigates issues that could hinder the quality or timing of the project/program. Communicates any gaps in design and sets realistic expectations on deliverables.
• Follows through and closes all of the defined exceptions.
• Also responsible for other Duties/Projects as assigned by business management as needed. The experience you'll bring.
  • Bachelors Degree in Computer Science, Business Administration, Project Management, Marketing/Communications or combination of equivalent experience and education.
  • The selected candidate will have strong SharePoint, HTML, Jira and software/online programming expertise.
  • 4 Years of Experience In Organizational Programs, Project Management or Related Area.
  • 4 Years of Program Management Experience, Including Cross-Functional Management.
  • Budget Management
  • 4 years of Industry experience as a program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
  • Experience in Microsoft Office, Microsoft Project, Product Lifecycle Management, Project Management and Accounting . Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. What's it like to work at T-Mobile? Find out. "Great culture" Current Senior Technician in Rowlett, TX Pros Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company. Cons They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great. Advice to Management Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple' Current Business Analyst in Bellevue, WA Pros There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world. Cons Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better. Advice to Management Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them. T-Mobile U.S. Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com EOE Statement Equal Employment Opportunity
    
    We take equal opportunity seriously-by choice.
    
    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Connect with us T-Mobile USA, Inc. is an Equal Opportunity Employer.

Keywords: T-Mobile USA, Inc., Bellevue , Program Manager, IT / Software / Systems , Bellevue, Washington