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System Administrator

Company: Smartsheet Inc
Location: Bellevue
Posted on: February 25, 2021

Job Description:

Smartsheet is looking for an experienced Systems Administrator with a solid technical background combined with excellent customer service skills. You will administer multiple SaaS and on-prem technologies delivering reliable, scalable systems and achieving operational excellence. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Director of IT Support located in our Bellevue, WA office.-- You Will:

  • Administration, maintenance, and support of several SaaS platforms.
  • Administration, maintenance, and support of Service Desk ITSM solution.
  • Support the existing SaaS products as its user base and functionality grows.
  • Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team.
  • Develop scripts and tools for automations of routine tasks.
  • Conduct in-depth technical investigations to determine cause.
  • Monitor system usage to ensure capacity is meeting growth requirements.
  • Collaborate on new IT programs to improve performance
  • Create knowledge base content and review existing documentation for areas of improvement
  • Perform additional duties as assigned. You Have:
    • 2+ years of work experience in a production Windows and Linux environment working as a systems administrator
    • Excellent customer service skills and passion to learn and understand technology
    • Ability to plan, organize, schedule and implement multiple projects simultaneously
    • Experience with OKTA or other SSO products
    • Familiarity with SOX or other compliance (HIPAA or PCI)
    • Experience with PowerShell and other scripting languages
    • Familiarity with internet protocols, network firewalls, routing, switching, and VPN
    • Knowledge of ITIL\ITSM concepts and frameworks.
    • Can work an occasional evening, holiday, or weekend
    • Ability to lift 50 pounds required, with bending and mobility to move large objects.
    • Legally eligible to work in the U.S. on an ongoing basis
    • 100% employer-paid medical, dental, and vision coverage for full-time employees
    • Equity - Restricted Stock Units (RSUs) Equity with all offers
    • Lucrative Employee Stock Purchase Program (15% discount)
    • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
    • Monthly stipend to support your work and productivity
    • 15 days PTO to start, plus Flexible Sick Leave
    • Teleworking options from any registered location in the U.S. (role specific)
    • Up to 24 weeks of Parental Leave
    • Personal paid Volunteer Day to support our community
    • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
    • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!-- At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

      Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially.

      For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here .-- I identify my gender as:
      Male
      Female
      Non-binary (inclusive of bigender, agender, androgynous, gender fluid, or gender non-conforming)
      I prefer not to say
      I identify as transgender:
      No
      Yes
      I prefer not to say
      I identify my race / ethnicity as (select all that apply):
      Alaska Native / American Indian / Indigenous/Aboriginal / Native American
      Black / African-American / Black-British / Caribbean
      Hispanic / Latinx
      East Asian (Chinese / Hong-Kong / Japanese / Korean / Mongolian / Tibetan / Taiwanese)
      Middle Eastern / North African
      Native Hawaiian / Pacific Islander
      South Asian (Bangladeshi / Bhutanese / Indian / Nepali / Pakistani / Sri Lankan)
      Southeast Asian (Burmese / Cambodian / Filipino / Hmong / Indonesian / Laotian / Malaysian / Mien / Singaporean / Thai / Vietnamese)
      White / European
      I prefer not to say
      My veteran status is:
      Yes, I am a veteran
      No, I am not a veteran
      I prefer not to say
      My disability status is:
      Yes, I have a disability (or previously had a disability)
      No, I do not have a disability
      I prefer not to say

Keywords: Smartsheet Inc, Bellevue , System Administrator, IT / Software / Systems , Bellevue, Washington

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