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Sr Project Manager, Process Improvement (Technology PMO)

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: April 4, 2021

Job Description:

Sr Project Manager, Process Improvement (Technology PMO) Sr Project Manager, Process Improvement (Technology PMO)

Contributes to T-Mobile success of the Operational Excellence Organization by delivering and implementing new systems, projects, processes, and/or programs that improve profitability, reduce costs, streamline operations, or enhance service to the business and customers. Leads the delivery of business improvement projects to enable improvements in customer and business value. Collaborates effectively with cross-functional business and technology development teams while providing training, mentoring and guidance in the use of Continuous Improvement tools to solve problems and implement new solutions.
This position is responsible for examining, developing, and improving the organizational business processes, methods, and practices. As a member of the Technical PMO, the successful candidate will institute and develop a process excellence structure for program governance, project reviews, and project/program scorecards. In addition, the successful candidate will be responsible for evaluating existing processes, developing alternatives, and partnering with business process owners and management in implementing process improvement initiatives within Technology. Ensure results are aligned with the strategic business objectives that show the way to improved efficiency, reduced cost, and higher customer satisfaction.

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. What you'll do in your role. Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions

  • Develop, maintain, and enhance a framework to govern Technology process improvement initiatives. Examine, evaluate, and document business processes through continuous application of Lean/Six Sigma methodology to business practices and challenges.
  • Evaluate and measure the effectiveness of existing business processes. Use data, and measurements to quantify the effectiveness of processes and procedures and identify opportunities for improvement
  • Consider process improvement options and potential results. Collaborate with subject matter experts, key stakeholders, and interdependent team members in identifying sustainable solutions that lead to repeatable and quantifiable business process improvement
  • Establish and maintain overall process performance metrics to measure program success and drive operational excellence. Identify need for and develop assessment tools such as trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts to facilitate the process improvement program
  • Assemble key players on the project team and facilitate internal working relationships across the enterprise, building loyalty and trust. Delegate project responsibilities and task interfaces, direct, motivate and manage the project work and resources involved with the project. Identify ambiguous responsibilities and manage conflicts to an early resolution and escalation of any unresolved issues.
  • Facilitate creation of work breakdown structures, develop and update project schedules/plans, identify risks and mitigation strategies The experience you'll bring. Qualifications
    Minimum Required
    • 5+ year's industry experience as a Program or Project Manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services
    • 5+ year's of analytical experience, demonstrated problem management skills and critical thinking continuous improvement, business transformation, process management, project management or change management
    • Certified Six Sigma Green/Black Belt: experience in rolling out Six Sigma process improvement projects
    • Proficiency in creating and evaluating business cases and calculating ROI.
    • Collaborates effectively with cross-functional business and technology development teams
    • Effective written and oral communication with multiple levels of business and technical executives
    • Strengths in building large networks of cross-functional contacts and leveraging positive working relationships with teams and process owners
    • Awareness of general accounting practices, related to project management - including budgeting, invoicing, purchase orders, and accounts payable
    • Ability to credibly coordinate between technical teams and business stakeholdersDesired
      • An Engineering/IT background in the area of Wireless Telecommunications considered a valuable asset, or construction experience in lieu of wireless or telecom experience.
        Education
        Minimum Required
        • Bachelor's Degree in Engineering, Computer Science, Business Administration, Project Management, Math/Statistics or combination of equivalent experience and educationDesired
          • Master's / Advanced Degree desired
            License or Certification
            Six Sigma Certification or equivalent experience
            Project Management (PMP) certification highly desired

            General/Physical Requirements
            (None)

            As America's Un-carrier, T-Mobile US, Inc. (NYSE: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

            T-Mobile US, Inc. offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, phone service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.

            T-Mobile US, Inc. is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

            #LI-AS1 Frisco TX, Concord CA, Parsippany NJ, Downers Grove IL, or remote Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. What's it like to work at T-Mobile? Find out. "Great culture" Current Senior Technician in Rowlett, TX Pros Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company. Cons They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great. Advice to Management Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple' Current Business Analyst in Bellevue, WA Pros There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world. Cons Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better. Advice to Management Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them. As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

            Applicant Privacy Policy

            We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy . EOE Statement Equal Employment Opportunity

            We take equal opportunity seriously-by choice.

            T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Connect with us T-Mobile USA, Inc. is an Equal Opportunity Employer.

Keywords: T-Mobile USA, Inc., Bellevue , Sr Project Manager, Process Improvement (Technology PMO), IT / Software / Systems , Bellevue, Washington

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