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Senior Technical Program Management, Salesforce.org

Company: SALESFORCECOM INC
Location: Bellevue
Posted on: April 9, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryProducts and Technology Job DetailsAbout the RoleEveryone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and-above all-connections. Salesforce.org puts our technology in the hands of nonprofits and education institutions so they can do more of an impact. The more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. If working every day to support this vision sounds like something you'd be interested in doing, then we'd like to talk to you! We are seeking an energetic and results-focused individual with a bias towards execution that is committed to delivering Salesforce.org's key initiatives, while also designing, delivering, and scaling internal processes that enable product delivery teams to operate with agility. As TPMs, we own and drive the operating model upon which all of our development teams work. We think big-picture and long term about processes, to understand how we are changing the way people work for the better, and we are always looking to refine and adapt. We are meticulous on details and have incredibly strong organizational skills. We take ideas and put them into a concrete, executable plan. We are creative in problem-solving, have superb communication skills, and can collaborate at every level, up/down/sideways. Role Responsibilities Act as expert and trusted advisor for all internal product lifecycle and business processes. Help design, launch, and support internal process workflows. Manage the vision, scope and success criteria for the program while ensuring the program's alignment of vision, objectives, outcomes, and expectations. Provide guidance and coaching to help teams understand and follow best practices. Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines. Facilitate cross-functional collaboration. Communicate effectively with executives, as well as technical and non-technical stakeholders. Guide timely escalation and/or negotiation up the chain when needed. Lead change management efforts. Ensure appropriate, regular cadence of communication across all stakeholders. Conduct retrospectives and gather feedback and data on program success metrics. Work to improve processes while managing active projects. Drive planning and execution with initiative owners. Work with product owners to break down and organize work into an effective plan. Ensure visibility of work and its status in our systems of record. Proactively identify and track risks and mitigations. Required Experience 7+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization. Deep knowledge in building and/or operating CI/CD pipelines. Deep Experience working with the software development lifecycle. Bachelor's degree in information technology, information security, computer science, STEM discipline or related discipline or relevant work experience. Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions. Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment. Excellent written and oral communication skills. Ability to execute and manage performance and expectations within a cross-functional environment. Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices. Preference for collaborative work as a member of a multidisciplinary team. Experience overcoming the difficulties of managing projects with remote and global team members. Familiarity with Salesforce a strong plus. Familiarity with Public Cloud (AWS) a strong plus. Experience and/or credentialing in project management methodologies (PMP) a strong plus. *LI-Y Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Keywords: SALESFORCECOM INC, Bellevue , Senior Technical Program Management, Salesforce.org, IT / Software / Systems , Bellevue, Washington

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