Sr Program Manager, Premium Experience Programs

Company: T-Mobile
Location: Bellevue
Posted on: November 19, 2021

Job Description:

Position can be located in Bellevue, Overland Park or Frisco within reasonable distance to regional business office. Position is not remote. This position is for someone passionate about our Premium Retail Experience! As the Sr. Program Manager, you will be responsible for working closely with cross-functional partners, including store design, visual merchandising, compensation, sales training, and retail sales, for supporting concepts, design, and implementation of experience-related projects and programs. This position is responsible for championing our Premium Experience pillars within essential programs by tracking, monitoring, and identifying experience gaps. If you are a fan of the frontline, then this role is for you. This role will interact with the field to validate and document the aspirational moments inside our stores and identify tension points for our customers and Mobile Experts. You will need to have strong organizational skills and the ability to handle multiple initiatives and projects at one time. * 4-7 Years: Experience In Organizational Programs, Project Management Or Related Area. * 2-4 Years: Supervisory Or Program Management Experience, Including Cross-Functional. * Bachelors Degree in related field. Additional program management experience may be considered in lieu of. * At least 18 years of age * Legally authorized to work in the United States * High School Diploma or GED * T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others. * 4-7 Years: Experience In Organizational Programs, Project Management Or Related Area. * 2-4 Years: Supervisory Or Program Management Experience, Including Cross-Functional. * Bachelors Degree in related field. Additional program management experience may be considered in lieu of. * Wireless Telecom Experience A Plus. * Microsoft Project * Budget Management * Statistics * Wireless * Management. * Cross Functional Relationships * Communication * Develop detailed project plans for new initiatives; proactively manage changes to schedules, deliverables, and project costs; report concerns to leadership; provide quality and process improvement recommendations. * Provide ongoing program management for sales programs within our Premium Retail locations through their lifecycle. * Lead strategic planning efforts that support critical areas of the business. * Conduct operational and assessments to identify risks, gaps and propose solutions. * Also responsible for other Duties/Projects as assigned by business management as needed. Equal Employment Opportunity We take equal opportunity seriously-by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Sr Program Manager, Premium Experience Programs, IT / Software / Systems , Bellevue, Washington