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Head of Information Technology Support and Security

Company: Viome, Inc.
Location: Bellevue
Posted on: January 9, 2022

Job Description:

Head of Information Technology Support and Security Viome is a wellness as a service company that applies artificial intelligence and machine learning to biological data - e.g., microbiome, transcriptome and metabolome data - to provide personalized recommendations for healthy living. We are a small, fast growing, interdisciplinary team of passionate experts in biochemistry, microbiology, medicine, artificial intelligence and machine learning. - The Head of IT Support and Security reports to the COO and is responsible for managing all aspects of our internal IT network for corporate headquarters and laboratory. This includes maintaining support services for all personnel and ensuring relevant security and regulatory protocols are in place and adhered to. This is a full-time position located at our office in Bellevue, WA. Responsibilities:

  • Provide escalation support for IT processes, hardware, software, and SaaS tools
  • Device management and IT provisioning for new hires and ensure security compliance
  • Design, document, train, and support new procedures focusing on increasing efficiency across the company
  • Audit and maintain all permissions in all software within the Fabric suite of internal systems
  • Define, implement and maintain SLA's for a IT support ticketing system
  • Contract maintenance and system administration for all IT software
  • Develop, track, and control the IT department's annual operating and capital budgets. Review all hardware and software acquisition and maintenance contracts and pursue agreements to capitalize on economies of scale.
  • Oversee asset, systems, and operations management; ensure IT systems and operations adhere to applicable laws and regulations. Including ensuring policy adherence and providing support for both internal and external compliance audits: SOC2 and PCI compliance.
  • Ensure adequate security solutions are in place throughout all IT systems and platforms to mitigate identified risks sufficiently and support business objectives
  • Develop and maintain security frameworks, policies and standards in addition to deploying new and maintaining current security sensors and tools.
  • Requires a high level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity. Qualifications:
    • Bachelor's degree in IT Management or equivalent experience
    • 5+ years experience in IT Support in a leadership role
    • Technical experience in OSX, iOS, and Chrome OS operating systems
    • Mid-level networking knowledge and troubleshooting ability
    • Excellent administration experience with Google for Business Suite, Atlassian tools, Okta, -etc.
    • Excellent skills collaborating with folks inside and outside of your team
    • Experience managing medium complexity projects from planning to completion
    • Experience running IT in a fast-paced, high-growth company. Startup experience is a plus
    • Experience in a Remote-first IT environment
    • Experience managing network and security for business and laboratory environments a plus
    • Advanced IT security certifications strongly preferred -
    • Support for training to obtain security certification as required
    • Health insurance
    • Vision insurance
    • Paid time off
    • Parental leave
    • Employee Assistance Program
    • LTD & STD
    • Waiting time may apply to benefits Viome is a 140+ person start-up offering a successful commercial product that has generated high demand. With offices in Washington, New York, New Mexico and California, we are looking to hire team members capable of working in dynamic environments, who have a positive attitude and enjoy collaboration. If you have the skills and are excited about Viome's mission, we'd love to hear from you. - Viome does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Viome, Inc., Bellevue , Head of Information Technology Support and Security, IT / Software / Systems , Bellevue, Washington

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