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Communications Manager, Issues & Reputation

Company: T-Mobile
Location: Bellevue
Posted on: January 15, 2022

Job Description:

T-Mobile is the nation's Un-carrier and the fastest growing US wireless company, thanks to an unconventional philosophy built on listening to customers and breaking from tired industry norms. We are changing wireless for good and preaching the word to let customers far and wide know that we won't stop!The way we make news is in line with how we approach doing business - we set our own rules, adapt quickly, strive to be unpredictable, transparent, and don't put up with BS. Like our style? We're looking for a PR pro focused on issues and reputation management!You will work alongside a kick-ass team of PR pros and leaders to be a critical player in anticipating, mitigating and responding to issues. If you enjoy problem-solving, precision-questioning and crafting strategic messages, this role is for you! If you know how to ask the tough questions and are ready to flex on the fly at any time of the day or night, then we are for you! this role is for you. If you are calm under pressure and a steady source of levity, this role is for you. If you see things coming from miles away and know how to change directions when they come unexpectedly, this role is for you. If you're intellectually curious, a fast learner and can pick up new skills and lingo on the fly, then this job is for you. If you understand what we mean when we say proactive reactive media relations... well you know.You'll come to T-Mobile with an existing cadre of rock-solid media skills and the ability to partner with colleagues from every part of the organization to unearth details and distill them into succinct messaging. You'll know how to develop thoughtful strategies and be a great partner and solve problems real time even during times of ambiguity. And when we need you, you'll be willing to pinch hit on a wide variety of projects.

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
    • Bachelor's degree and 5+ years in public relations/communications at a PR/marketing agency or fast-paced corporate comms team
    • At least 1 year of experience in issues management or reactive/crisis communications
    • Strong (and current) top tier media experience. Tech/wireless media experience a plus.
    • Understanding of consumer technology and wireless technologies a plus
    • Strong organizational skills, both verbal and written
    • Ability to partner across the company and with different teams
    • Understanding of social media and its impact on media relations/issues management
    • Calm under pressure and able to think clearly in high pressure situations
    • Comfortable performing under tight deadlines
    • Strong writing and editing skills - attention to detail and commitment to accuracy
    • Comfortable with being on call in off hours, on holidays and on weekends, with ability to understand escalations.Personal characteristics
      • Thrives in a fast-paced culture of change and innovation.
      • Ability to work independently but recognizes when to raise up to leadership.
      • A self-starter who takes initiative but also knows how and when to ask for help.
      • Works well with others whether leading or contributing to a project.
      • Strong attention to detail with the ability to ask tough questions.
      • Positive interpersonal and communication skills, critical thinking, upbeat attitude, high integrity, persistence and personal initiative all are required.
      • Ready and willing to adapt to uncertainty, new territory and change.
      • A sense of humor. We like to have fun here.#LI-CK1
        • Partner cross-functionally to develop and implement proactive reactive communications strategies and tactics for news announcements, launches, updates and events.
        • Advise and educate business leaders across the organization to understand issues and make recommendations on communications strategies.
        • Develop reactive messaging in support of a steady drumbeat of news.
        • Provide communications support - press releases, talking points, articles and other content - for unplanned events like weather, disasters, etc.
        • Provide leadership and guidance to team members and agency resources to drive alignment and results during issues and crisis.
        • Research and analyze issues to determine impacts and make recommendations.
        • Monitor and track industry coverage trends.
        • Be an authority, always coming to the table with a unique, informed point of view.
        • Jump in on projects as needed, where the team needs additional support.Equal Employment Opportunity

          We take equal opportunity seriously-by choice.

          T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Communications Manager, Issues & Reputation, IT / Software / Systems , Bellevue, Washington

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