TECHNICAL SERVICES COORDINATOR 2
Company: UW Medicine IT Services
Posted on: June 20, 2022
Req #: 201103 Department: UW MEDICINE IT SERVICES Appointing
Department Web Address: http://uwmits_hires.uwmedicine.org/ Job
Location: Harborview Medical Center, Health Sciences Center, Other
Location, Seattle - Downtown, Seattle - Northgate, Seattle - Sand
Point, Seattle - South Lake Union, Seattle Campus, UW Medical
Center - Montlake, UW Medical Center - Northwest, UW Medicine
Primary Care Job Location Detail: Primary work location can be
fully remote within the US or at the Safeco Plaza Building on the
corner of 4th and Madison in downtown Seattle Posting Date:
06/06/2022 Closing Info: Open Until Filled Salary: Salary is
commensurate with education and experience. Shift: First Shift
Notes: As an employee you will enjoy generous benefits and
work/life programs. For detailed information on Benefits for this
position, click here. A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the
highest quality work with integrity and compassion and to create a
respectful, welcoming environment where every patient, family,
student and colleague is valued and honored.
UW Medicine's IT Services department has an outstanding opportunity
for an Technical Services Coordinator 2!
UW Medicine's Information Technology Services (ITS) department is a
shared services organization that supports all of UW Medicine. UW
Medicine is comprised of Harborview Medical Center (HMC), UW
Medical Center-Montlake (UWMC-Montlake), UW Medical
Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW
Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of
Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW
Medicine shares in the ownership and governance of Children's
University Medical Group and Seattle Cancer Care Alliance (a
partnership between UW Medicine, Fred Hutchinson Cancer Research
and Seattle Children's). ITS is responsible for the ongoing support
and maintenance of the infrastructure and applications which
support all of these institutions, along with the implementation of
new services and applications that are used to support and further
the UW Medicine mission.
In collaboration with UW Medicine IT Services ('ITS') and under the
general guidance of the Technical Services Coordinator Supervisor,
the primary focuses of the Technical Services Coordinator II
('TSC') position are:
managing small-medium level, technical projects for the Enterprise
Technology Services & Architecture ('ETS') program;
participating in complex ETS-related technical operational
in conjunction with members of the ITS project team, functioning as
a TSC for larger organizational projects.
ETS is a group of teams withing ITS that provides many
infrastrcture services. TSCs are a unified system support group for
ETS, including, but not limited to, supporting Infrastruture,
Platform, Networks, Data Center, Emergency Management and
Application Services, which forms one of the the core IT product
lines used by UW Medicine to enable and sustain clinical
The TSC is an established operational and technical subject matter
expert, supporting the team in larger opertational and enterprise
level projects. Areas of responsibility include, but are not
independently guiding small-medium level, complex projects for
supporting major enterprise IT projects, interacting with and
supporting the PMO project managers leading the projects;
recommending improvements to communications, reporting, use of
common project tools, processes and methodologies, and standards
between ETS teams and the PMO;
using technical knowledge and expertise to analyze and compile
technical requirements for assigned projects; and
creating and maintaining technical documentation relevant to the
team's supported systems, processes and ongoing support
Perform project management duties necessary for successful delivery
of technical, small-medium scale projects. Support ETS in
enterprise level projects. This includes initiation, planning,
executing, monitoring/controlling, and closing of projects. For
Detailed work breakdown structures (WBS)
Follow project management methodologies defined by ETS and ITS
project management offices.
Report statuses as required to meet project needs, ITS requirements
and State and University policies.
Deliver projects on time, within budget, at acceptable levels of
quality. Ensure customers are satisfied.
Follow enterprise IT processes such as change management,
architectural review and project readiness checks.
Provide detailed performance feedback to project team members and
Problem resolution (e.g. systems, vendors, etc.).
Participate as a member of the ETS and ITS project management
Assist project managers in all technical aspects of primarily
Define technical requirements from functional requirements and
interviews with appropriate project team members and/or
Support major enterprise IT projects, interacting with and
supporting the PMO project managers leading the projects.
Meet regularly with project management team.
Participate in environment/domain planning for all ETS projects and
Ensure technical quality is maintained by using IT standards, GOOD
methodologies, and keeping within supportable technologies. Comply
with ITS architectural standards.
Perform role as resource manager for technical (ETS) staff and
other staff as directed.
Estimate level of effort and cost, and provide support for
long-range planning exercises.
Operational Projects and Activities (30%)
Participate in larger operational activities such as (but not
limited to) major operating system upgrades, hardware upgrades,
middleware upgrades, database upgrades, application service
Support ETS in analysis, coordination and project facilitation for
technical team operational projects.
Maintain a calendar of technical operational activities.
Participate in downtime planning and execution.
Recommend improvements to communications, reporting, use of common
project tools, processes and methodologies, and standards between
ETS teams and the PMO.
Use technical knowledge and expertise to analyze and compile
technical requirements for assigned projects.
Create and maintain technical documentation relevant to the team's
supported systems, processes and ongoing support activities.
Evaluate, predict and correct resource contention issues.
Coordinate periodic vendor health checks.
Maintain periodic technical system performance metrics.
Initiate capacity planning exercises.
Perform activities with the least amount of service
Coordinate "task force" groups to manage complex operational
Follow ETS standards for systems and processes.
Related Duties (15%)
Participate in necessary weekly program planning meetings.
Define/monitor processes necessary to ensuring timely, high-quality
delivery of technical services.
Participate in troubleshooting or problem-solving exercises.
Participate in weekly ETS leadership meetings as required.
Communicate TSC activities to ETS leadership and staff.
Maintain a high working knowledge of current and proposed
technologies used within the ETS program and ITS.
Participate in continuous improvement exercises as defined within
the ETS program, ITS, ETS, and/or UW Medicine.
Track and report systems requests activities, including production
support, backlog and completed requests. Aggregate all requests for
technical resource needs and maintain a proactive resource
Plan for and assist in developing business resumption procedures
Define and maintain high quality documentation.
Manage customer relationships.
Ensure staff is focused on ETS and ITS priorities.
Manage and prioritize issues with vendors. Escalate as
Assist staff with professional development, recommend
Participate in all aspects of improving the team, including
education/training of other team members and contributing to
process/communication improvement initiatives.
Work with manager to set professional goals for career
Act as back-up for other team members and functions, as needed.
Bachelor's degree in Computer Science, Information Technology,
Business Administration, or related field or equivalent combination
6+ years' experience must include the following:
4+ years' project management experience.
4+ years' experience planning, coordinating, executing, and
managing technical activities.
4+ years hands-on technical experience with Windows and UNIX
(preferably IBM AIX or Linux) systems.
Demonstrated experience guiding standard projects for database
technologies, preferably Oracle and SQL.
Demonstrated experience working with complex systems providing
critical business functions for small to medium projects.
Demonstrated skills in facilitation, effective meeting management,
and agenda development.
Previous experience in and knowledge of academic healthcare systems
and/or operational environments.
Advanced degree (e.g., Master's, PhD, etc.)
Demonstrated ability to lead, facilitate and participate in
cross-functional, cross organizational work groups to implement
clinical information systems.
Experience developing, designing, and implementing healthcare IT
projects as Technical Project Manager.
Project management certification (PMP).
Experience with and certification of ITIL foundations and
Experience administering systems or databases.
Experience with Cerner applications and technologies.
Experience with vendor management.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work
The individual in this position is expected to work normal daytime
hours. The work may be performed in either an office environment or
by telecommuting with manager approval, during normal business
hours; however, significant off-hours and weekends may be needed to
resolve problems and respond to emergencies. This individual is
expected to be available for emergencies (business
continuity/disaster recovery efforts) on a 24x7 basis as
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this
position requires the ability to travel to alternative work
locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical
ITS provides services to all UW Medicine organizations - HMC,
UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The
individual in this position must learn many organizational
structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in
#monster REQUIREMENTS: See above.
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law.
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.
The University of Washington is a leader in environmental
stewardship & sustainability, and committed to becoming climate
The University of Washington is an affirmative action and equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, gender
expression, national origin, age, protected veteran or disabled
status, or genetic information.
To request disability accommodation in the application process,
contact the Disability Services Office at 206-543-6450 or
COVID-19 VACCINATION REQUIREMENT Governor Inslee's Proclamation
21-14.2 requires employees of higher education and healthcare
institutions to be fully vaccinated against COVID-19 unless a
medical or religious exemption is approved. Being fully vaccinated
means that an individual is at least two weeks past their final
dose of an authorized COVID-19 vaccine regimen. As a condition of
employment, newly hired employees will be required to provide proof
of their COVID-19 vaccination. View the Final candidate guide to
COVID-19 vaccination requirement webpage for information about the
medical or religious exemption process for final candidates.
Keywords: UW Medicine IT Services, Bellevue , TECHNICAL SERVICES COORDINATOR 2, IT / Software / Systems , Bellevue, Washington
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