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TECHNICAL SERVICES COORDINATOR 2

Company: UW Medicine IT Services
Location: Bellevue
Posted on: June 20, 2022

Job Description:

Req #: 201103 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Harborview Medical Center, Health Sciences Center, Other Location, Seattle - Downtown, Seattle - Northgate, Seattle - Sand Point, Seattle - South Lake Union, Seattle Campus, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care Job Location Detail: Primary work location can be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle Posting Date: 06/06/2022 Closing Info: Open Until Filled Salary: Salary is commensurate with education and experience. Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine's IT Services department has an outstanding opportunity for an Technical Services Coordinator 2!

UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

In collaboration with UW Medicine IT Services ('ITS') and under the general guidance of the Technical Services Coordinator Supervisor, the primary focuses of the Technical Services Coordinator II ('TSC') position are:
managing small-medium level, technical projects for the Enterprise Technology Services & Architecture ('ETS') program;
participating in complex ETS-related technical operational activities; and
in conjunction with members of the ITS project team, functioning as a TSC for larger organizational projects.

ETS is a group of teams withing ITS that provides many infrastrcture services. TSCs are a unified system support group for ETS, including, but not limited to, supporting Infrastruture, Platform, Networks, Data Center, Emergency Management and Application Services, which forms one of the the core IT product lines used by UW Medicine to enable and sustain clinical operations.

The TSC is an established operational and technical subject matter expert, supporting the team in larger opertational and enterprise level projects. Areas of responsibility include, but are not limited to:
independently guiding small-medium level, complex projects for ETS;
supporting major enterprise IT projects, interacting with and supporting the PMO project managers leading the projects;
recommending improvements to communications, reporting, use of common project tools, processes and methodologies, and standards between ETS teams and the PMO;
using technical knowledge and expertise to analyze and compile technical requirements for assigned projects; and
creating and maintaining technical documentation relevant to the team's supported systems, processes and ongoing support activities.

RESPONSIBILITIES

Projects (50%)
Perform project management duties necessary for successful delivery of technical, small-medium scale projects. Support ETS in enterprise level projects. This includes initiation, planning, executing, monitoring/controlling, and closing of projects. For example:

Requirements definition
Detailed work breakdown structures (WBS)
Project planning
Budget management
Test planning
Time management
Issue management
Risk management










Follow project management methodologies defined by ETS and ITS project management offices.
Report statuses as required to meet project needs, ITS requirements and State and University policies.
Deliver projects on time, within budget, at acceptable levels of quality. Ensure customers are satisfied.
Follow enterprise IT processes such as change management, architectural review and project readiness checks.
Provide detailed performance feedback to project team members and supervisors.
Problem resolution (e.g. systems, vendors, etc.).
Participate as a member of the ETS and ITS project management team.
Assist project managers in all technical aspects of primarily non-technical projects.
Define technical requirements from functional requirements and interviews with appropriate project team members and/or stakeholders.
Support major enterprise IT projects, interacting with and supporting the PMO project managers leading the projects.
Meet regularly with project management team.
Participate in environment/domain planning for all ETS projects and enhancements.
Ensure technical quality is maintained by using IT standards, GOOD methodologies, and keeping within supportable technologies. Comply with ITS architectural standards.
Perform role as resource manager for technical (ETS) staff and other staff as directed.
Estimate level of effort and cost, and provide support for long-range planning exercises.

Operational Projects and Activities (30%)
Participate in larger operational activities such as (but not limited to) major operating system upgrades, hardware upgrades, middleware upgrades, database upgrades, application service packs.
Support ETS in analysis, coordination and project facilitation for technical team operational projects.
Maintain a calendar of technical operational activities.
Participate in downtime planning and execution.
Recommend improvements to communications, reporting, use of common project tools, processes and methodologies, and standards between ETS teams and the PMO.
Use technical knowledge and expertise to analyze and compile technical requirements for assigned projects.
Create and maintain technical documentation relevant to the team's supported systems, processes and ongoing support activities.
Evaluate, predict and correct resource contention issues.
Coordinate periodic vendor health checks.
Maintain periodic technical system performance metrics.
Initiate capacity planning exercises.
Perform activities with the least amount of service interruption.
Coordinate "task force" groups to manage complex operational issues.
Follow ETS standards for systems and processes.

Related Duties (15%)
Participate in necessary weekly program planning meetings.
Define/monitor processes necessary to ensuring timely, high-quality delivery of technical services.
Participate in troubleshooting or problem-solving exercises.
Participate in weekly ETS leadership meetings as required. Communicate TSC activities to ETS leadership and staff.
Maintain a high working knowledge of current and proposed technologies used within the ETS program and ITS.
Participate in continuous improvement exercises as defined within the ETS program, ITS, ETS, and/or UW Medicine.
Track and report systems requests activities, including production support, backlog and completed requests. Aggregate all requests for technical resource needs and maintain a proactive resource calendar.
Plan for and assist in developing business resumption procedures and practices.
Define and maintain high quality documentation.
Manage customer relationships.
Ensure staff is focused on ETS and ITS priorities.
Manage and prioritize issues with vendors. Escalate as necessary.
Assist staff with professional development, recommend opportunities.

Other (5%)
Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
Work with manager to set professional goals for career development.
Act as back-up for other team members and functions, as needed.

REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.

6+ years' experience must include the following:
4+ years' project management experience.
4+ years' experience planning, coordinating, executing, and managing technical activities.
4+ years hands-on technical experience with Windows and UNIX (preferably IBM AIX or Linux) systems.
Demonstrated experience guiding standard projects for database technologies, preferably Oracle and SQL.
Demonstrated experience working with complex systems providing critical business functions for small to medium projects.
Demonstrated skills in facilitation, effective meeting management, and agenda development.

DESIRED

Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master's, PhD, etc.)
Demonstrated ability to lead, facilitate and participate in cross-functional, cross organizational work groups to implement clinical information systems.
Experience developing, designing, and implementing healthcare IT projects as Technical Project Manager.
Project management certification (PMP).
Experience with and certification of ITIL foundations and practices.
Experience administering systems or databases.
Experience with Cerner applications and technologies.
Experience with vendor management.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations - HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.

#monster REQUIREMENTS: See above.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.


The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.


The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

COVID-19 VACCINATION REQUIREMENT Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: UW Medicine IT Services, Bellevue , TECHNICAL SERVICES COORDINATOR 2, IT / Software / Systems , Bellevue, Washington

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