Product Manager, ANS Field Performance
Company: T-Mobile
Location: Bellevue
Posted on: January 16, 2023
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!The Product Manager, ANS Field Performance
is a visionary, strategist, analyst, customer evangelist, respected
leader of execution, and professional relationship builder all
rolled into a single dynamic package. The Product Manager, ANS
Field Performance is ultimately accountable, responsible, and has
ownership of tracking and improving the post deployment performance
for customer implementations of products in T-Mobile for Business'
5G Advanced Network Solutions portfolio. At a high level this means
identifying the intersection of customer problems/unmet needs (an
opportunity), technical feasibility, business objectives, securing
funding, and leading a cross-functional team as well as key
stakeholders to deliver against the opportunity.
Product Manager - ANS Field Performance is a "jack-of-all-trades"
leveraging deep customer empathy, strategic thinking, commercial,
analytical, and leadership prowess to successfully deliver
delightful and differentiated products that drive growth and
positively impact customers lives.
No day is the same for the Product Manager, ANS Field Performance.
Day to day activities or responsibilities include: conducting
market research; generating product requirements; determining
specifications; defining long-term strategy of the product;
creating the product road map; helping drive and support technical
delivery end to end; defining scope for releases/product
increments; partnering with development, project/program
management, marketing, and other key stakeholders to define release
schedule; and support/drive go-to-market activities as
needed.Vision, Strategy, and Analysis * Owns product end to end for
products or features with moderate level of complexity and scope.
This includes creating, managing, maintaining and communicating
product vision and roadmap. * Identifies target customer(s) for
existing or future products drives end user product research. *
Partners with business and internal/external stakeholders to
understand current customer experiences, identifies areas of
opportunity. * Conducts analysis of quantitative and qualitative
data to identify product innovation opportunities or root cause of
issues, and assess opportunity size and impact. May work with data
scientists to answer complex questions or identify meaningful
insights from data. * Leverages rapid hypothesis driven testing
methodologies and experiments (i.e. paper prototype, A/B testing,
etc.) to inform direction, prioritize investment. * Conducts
cost-benefit / ROI / NPV analysis, competitive product analysis, to
support decision making. * Works with stakeholders and follows
enterprise process to secure and maintain product funding. *
Communicates, influences, and sells ideas at Director level and
below. This includes regularly delivering product presentations. *
Conducts specific ad hoc analysis and provides insights to
management on request. * Recommends product feature set and
positioning strategies to improve customer experience, and drive or
support growth. * Works with external third parties to assess
partnerships and licensing opportunities. * Develops and maintains
current understanding of tech trends. Assesses how trends impact
the roadmap or create opportunity for innovation of the
product.Customer Evangelist * Leverages customer insights for
product vision, strategy, roadmap, priorities. * Dedicates time to
customers actively meeting with them to build deeper empathy and
understand their needs and priorities. * Create, manage, foster an
active VOC feed for themselves and team. * Actively looks for
opportunities to delight or meet customer's unmet needs. *
Evangelizes and advocates for the customer both internally (IC
through C level) and externally, perpeuating the customer-first
mindset. * Creates an environment and culture where the team is
immersed in customer-first mindset. * Tests ideas with real
customers to ensure that the product delivers the desired
benefit.Product Execution / Delivery * Translates product/platform
strategy by writing detailed features and user stories consumable
for Dev teams for moderately complex products. This work may
include creation of prototypes.Scopes and prioritizes activities
based on business and customer impact. * Collaborates with
Architecture and Dev teams to ensure technical debt and long term
technical investment is factored into roadmap. * Ensures existing
production defects are factored into regular backlog prioritization
for resolution based on priority. * Collaborates with stakeholders
and Dev / Execution teams to create and communicate anticipated
release schedule. * Generates and maintains dashboards and reports
that track product health and success metrics. * Conduct Product
Quarterly Business Reviews (QBR's) and Steering meetings. * Runs
beta and pilot programs with early-stage products and samples. *
Collaborates with advertising and public relations to promote
product. * Supports sales, marketing, and other stakeholder teams
with the necessary product knowledge and additional documentation.
* Assists with the overall execution relating to all aspects of the
software development process, from defining the strategy and
architecture through deployment and support. * Communicates
technical challenges to stakeholders and makes educated trade-off
decisions based on those challenges. * Accountable for product
quality and performance in production environment. Accountable for
product team response in event of critical or high impacting
defect, including communications to stakeholders at all
levels.Identify execution, operational, organizational issues that
impede product success. Drive improvement plan to change or resolve
issues (within sphere of influence).Relationship & People,
Professional Development * Collaborates and develops positive
working relationships with many technical and non-technical teams,
including sales, commercial accounting, marketing, legal,
go-to-market, and finance. Works with outside partners and other
third parties. * Develops positive working relationships with
Customer groups or Customer Representatives. * Maintains
professional knowledge by attending educational workshops; reviews
professional publications; establishes personal networks;
participates in professional societies. * Develops adoption tools
and training material. Qualifications Required:
* Legally authorized to work in the United States
* T-Mobile requires all employees in this position to be fully
vaccinated for COVID-19, unless precluded from doing so by
applicable law. The CDC currently defines 'fully vaccinated' as two
weeks after the second dose for Pfizer and Moderna, and two weeks
after the single dose of Johnson & Johnson. T-Mobile will require
proof of vaccination, and will consider requests for exemption from
this requirement during the offer phase (1) as a reasonable
accommodation for medical reasons or sincerely held religious
beliefs where the accommodation would not cause T-Mobile undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Washington Pay Range : $128,000.00 - $173,200.00The pay range above
is the general base pay range for a successful candidate in the
state listed. The successful candidate's actual pay will be based
on various factors, such as work location, qualifications, and
experience, so the actual starting pay may be above or below this
range. At T-Mobile, employees in regular, non-temporary roles are
eligible for an annual bonus or periodic sales incentive or bonus,
based on their role. Most Corporate employees are eligible for a
year-end bonus based on company and/or individual performance and
which is set at a percentage of the employee's eligible earnings in
the prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance, while
Retail and Business Sales roles are eligible for monthly or
quarterly sales incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant. For
information about T-Mobile's amazing benefits, check out
https://careers.t-mobile.com/culture-and-benefits/Never stop
growing!T-Mobile doesn't have a corporate ladder-it's more like a
jungle gym of possibilities! We love helping our employees grow in
their careers, because it's that shared drive to aim high that
drives our business and our culture forward.If you'd like to
receive more information about careers at T-Mobile, sign up for the
T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal
Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Bellevue , Product Manager, ANS Field Performance, IT / Software / Systems , Bellevue, Washington
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