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Product Manager, ANS Field Performance

Company: T-Mobile
Location: Bellevue
Posted on: January 16, 2023

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Product Manager, ANS Field Performance is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. The Product Manager, ANS Field Performance is ultimately accountable, responsible, and has ownership of tracking and improving the post deployment performance for customer implementations of products in T-Mobile for Business' 5G Advanced Network Solutions portfolio. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Product Manager - ANS Field Performance is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, ANS Field Performance. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.Vision, Strategy, and Analysis * Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap. * Identifies target customer(s) for existing or future products drives end user product research. * Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity. * Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. * Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment. * Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making. * Works with stakeholders and follows enterprise process to secure and maintain product funding. * Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations. * Conducts specific ad hoc analysis and provides insights to management on request. * Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth. * Works with external third parties to assess partnerships and licensing opportunities. * Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.Customer Evangelist * Leverages customer insights for product vision, strategy, roadmap, priorities. * Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. * Create, manage, foster an active VOC feed for themselves and team. * Actively looks for opportunities to delight or meet customer's unmet needs. * Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset. * Creates an environment and culture where the team is immersed in customer-first mindset. * Tests ideas with real customers to ensure that the product delivers the desired benefit.Product Execution / Delivery * Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.Scopes and prioritizes activities based on business and customer impact. * Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. * Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. * Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. * Generates and maintains dashboards and reports that track product health and success metrics. * Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings. * Runs beta and pilot programs with early-stage products and samples. * Collaborates with advertising and public relations to promote product. * Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation. * Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. * Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges. * Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).Relationship & People, Professional Development * Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties. * Develops positive working relationships with Customer groups or Customer Representatives. * Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. * Develops adoption tools and training material. Qualifications Required:

  • Bachelor's Degree Required -Engineering or Computer Science preferred
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
  • Experience in delivering large and complex business/technology initiatives.
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
  • Experience with Agile backlog/project management tools.
  • Experience with successive elaboration and ability to develop initiatives, Features and User Stories that the DevOps teams can ingest.* At least 18 years of age
    * Legally authorized to work in the United States
    * T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines 'fully vaccinated' as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

    Travel Required (Yes/No):

    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No

    T-Mobile's Commitment
    Washington Pay Range : $128,000.00 - $173,200.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Product Manager, ANS Field Performance, IT / Software / Systems , Bellevue, Washington

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