Associate Systems Administrator

Company: Bungie
Location: Bellevue
Posted on: March 9, 2023

Job Description:

Bungie is searching for an experienced Associate Systems Administrator. You will be supporting the infrastructure and people working on our world class games. Bungie's IT Support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. Ideally, you have strong troubleshooting skills, a team oriented attitude, exceptional customer service skills, and an interest in expanding your technical breadth. As we often tread the cutting edge on new technology adoption, adaptability and a strong desire to research, investigate, and roll out new technologies is a must.
* This position is full time in our offices in Bellevue & Seattle and we currently require all employees onsite to be fully vaccinated
RESPONSIBILITIES

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• Administer user accounts (Active Directory / Exchange Admin Center / Azure / Teams)
  
• Provide VLAN configuration support
  
• Install workstation operating systems according to documented procedures and/or customer specific needs
  
• Provides end user application support and troubleshoots computer and basic networking issues
  
• Run and/or punch down network cabling from switches or patch panels to desks, servers, etc...
  
• Provide support for Windows 10, and Macintosh OS, with limited troubleshooting of UNIX / LINUX systems
  
• Provide hardware, software and systems support
  
• Use custom tools to support users and their systems
  
• Install and track software and licenses
  
• Analyze and debug software applications
  
• Regularly create and update SOP documentation
  
• Patch and update workstation, server, and networking equipment
  
• Deploy and troubleshoot development hardware
  
• Maintain MDT deployment shares
  
• Maintain backup system and change out tapes in library
  
• Configure and monitor sensors for critical tasks and problems
  
• Provide technical support to peers during problem determination and resolution
  
• Assist with equipment installation/relocation during team reorganizations and expansions
  
• Participate in the maintenance of equipment inventory and related documentation
  
• Rack and install server and network hardware
  
• Receive and ship inventory on an as needed basis
  
• Documents approved articles, processes and configurations to IT Support knowledge base
  
• Support the configuration, deployment and maintenance of all systems
  
• Assists with the administration of network services, servers and backup systems
  
  REQUIRED SKILLS
  
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  • Prior relevant IT experience
    
  • Ability to work in a multiplatform hardware environment (PC, MAC, Server, IOS, Android, Linux, HyperV, VMWare)
    
  • Proficient in installation and administration of multiple operating systems, including Windows and Mac OS
    
  • Experience with IP networking (subnetting, VLANS, routing)
    
  • Proficient with common software applications such as Microsoft 365 Productivity Apps, Mac Office, and common protocols like SSH, FTP, etc.
    
  • Proficient with command line tools
    
  • Backup system experience
    
  • Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment
    
  • Must be able to learn quickly in a highly technical fast paced environment
    
  • Excellent organizational, time management, project management and customer service skills are required
    
  • Excellent written and oral communication skills are required
    
  • Experience in a role involving direct customer contact (internal and external customers)
    
    NICE-TO-HAVE SKILLS
    
    • 
      
    • Degree in an IT associated field of study
      
    • CompTIA A+ Certification
      
    • CompTIA Network+ Certification
      
    • Some experience with AV systems (projectors, streaming/capture technologies, audio receivers etc.)
      
    • Ability to take ownership of projects
      
    • Self-starter and ability to work without supervision
      
    • Ability to work well within a team
      
    • Server HW troubleshooting, and experience in a high availability datacenter style environment
      
    • Experience in configuring, troubleshooting, and managing redundant disk arrays in servers
      

Keywords: Bungie, Bellevue , Associate Systems Administrator, IT / Software / Systems , Bellevue, Washington