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Solutions Engineer, Partner Solutions

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Wireless Partner Solutions Engineers are also expected to:

*Provide pre-sales support to Channel Account Managers and TfB Partner Solutions channel partners.

*Understand and present T-Mobile wireless network and related key technologies.

*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices.

*Maintain expert-level knowledge of wireless-related Value-Added Solutions.

*Facilitate wireless network coverage analysis.

*Discuss and assist with processing In-Building Coverage requests.

*Understand and present product roadmaps as needed.

*Understand and present network coverage/network build-out plans as needed.

*Assist with post-sale support/escalations as needed.

*Possess a high-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.Main Responsibilities:

  • Participate in Channel Partner Meetings
  • Uncover opportunities and recommend solutions.
  • Supports reviewing and vetting Sell-With Partner solutions.
  • Understand nuances and drivers. Facilitate coverage analysis and review with partners.
  • Design and architect services and solutions.
  • Close technical hurdles.
  • Prepare and present technical partner presentations. Present network build-out plans.
  • Present product roadmaps.
  • Provide RFP technical input.
  • Strategize with Channel Partner team to improve regional/national sales.
  • Participate in account reviews with partners.
  • Own partner technical relationships.
  • Provides subject matter expertise in at least ONE wireless area of focus (Managed Network Products, Communications Products, Technology, or SE&I Support Programs
  • Maintain technical knowledge by attending training in assigned area, particularly of T-Mobile wireless network and related key technologies, wireless handsets, mobile hotspots, tablets, key wireless devices, wireless-related value-added solutions.
  • Also maintain a high level understanding of T-Mobile Global Wireline Solutions network, products and technologies.
  • Maintain adequate level of industry expertise.
  • Pursue industry certification appropriate to role.
  • Train partner teams on technical topics, product updates, Tech Talks.
  • Participate in Product/Network/Marketing road-show webinars.
  • Ensure a positive partner experience.
  • Assist with high-level support and troubleshooting.
  • Open tickets and engage appropriate support resources.
  • Provides training and mentoring to Associate level Solutions Engineers as required.
  • Also responsible for other Duties/Projects as assigned by business management as needed.Qualifications: ---
    • High School Diploma/GED
    • Bachelor's Degree - STEM area of study strongly preferred.
    • 4-7 years - Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
    • 4-7 years - Experience supporting indirect channel partners,
    • 4-7 years - Experience developing partner solutions.
    • Technical Leadership
    • Project Management
    • Communication - Excellent oral and written communications; strong interpersonal skills.
    • Sales - Experience with Sales Methodologies.
    • Applications - Proficiency with business application software.
    • Strategic Leadership - Ability to provide strategic direction in a leadership role.
    • Technical Presentations - Ability to create and deliver technical presentations.
    • Technical Support - Subject Matter Expertise in at least ONE wireless area of focus (Managed Network Products, Communications Products, Technology, or SE&I Support Programs)
      • At least 18 years of age
      • Legally authorized to work in the United States
      • High School Diploma or GED
      • A valid license, a clean driving record, and proof of insurance at your own cost is requiredCalifornia Pay Range: $149,900 - $202,900o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/Washington Pay Range : $102,340.00 - $138,460.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Solutions Engineer, Partner Solutions, IT / Software / Systems , Bellevue, Washington

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