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Sr Analyst, Technology Executive Support

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Sr Analyst, Executve Technology Support at T-Mobile plays a vital role in delivering top-tier support to Executives and Senior Leadership Team Members (SLT). Collaborating across teams and with vendors, they define and implement technology strategies, ensuring secure, reliable, and user-centric experiences. Proactively identifying and resolving issues they provide offsite support for SLT-related activities, adhering to rigorous security protocols. Their technical expertise, problem-solving skills, and dedication to customer support contribute significantly to the company's operations and technological advancement.Job Responsibilities:

  • Provide premium support to the Senior Leadership Team, ensuring secure and reliable solutions with minimal disruption to business operations.
  • Participate in enterprise projects to design and support plans for SLT-related changes, particularly those related to cybersecurity.
  • Lead technical support for onsite and offsite SLT events, managing technology equipment delivery, setup, and performance.
  • * Design and engineer solutions leveraging new-to-market technologies by partnering with vendors and internal teams.
  • Participate in other duties or projects as assigned by business management.Requirements:
    • 4-7 years of experience delivering top-tier technology support
    • 4-7 years of experience collaborating with cross-functional teams and vendors
    • 4-7 years of experience proactively identifying and resolving technology issues using telemetry tools.
    • Advanced support experience with Office 365, Slack, Teams, Google Suite, Zoom, Webex, etc.
    • Strong executive communication skills.
    • Customer-centric approach.
    • Motivated and adept at problem-solving under pressure.
    • Proficiency in supporting various software and hardware, including Office 365, Slack, Teams, Webex, desktops, laptops, peripherals, etc.
    • Network support skills, including patching, connectivity troubleshooting, and basic firewall support.Licenses & Certifications:
      • CompTIA A+ Certification
      • Microsoft Certified: Azure Administrator Associate
      • HDI DAST
      • OEM Certification (Dell, Apple or Lenovo)
      • KCS Foundations
      • ITIL Foundations Certification* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):DOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoWashington Pay Range : $97,300.00 - $131,600.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Sr Analyst, Technology Executive Support, IT / Software / Systems , Bellevue, Washington

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