SR. PRODUCT MANAGER, TECHNICAL
Company: T-Mobile
Location: Bellevue
Posted on: September 28, 2024
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!We are seeking a transformative Sr. Product
Manager, Technical to join our Subscriber Protection Team! This key
role requires a product leader who can envision innovative
solutions that safeguard our customers' digital lives and possesses
the technical expertise to bring these visions to fruition. As a
key member of the team, you will drive the development and
execution of strategies that protect T-Mobile subscribers, ensuring
their online safety and privacy.In this role, you will bridge the
gap between business goals and technical capabilities, working
closely with cross-functional teams to design and implement robust
security measures. Your deep understanding of both product
management and technical domains will enable you to own the
creation of advanced security features that align with T-Mobile's
commitment to customer protection. Your knowledge of communication
networks, APIs, and the mobile ecosystem will help shape technical
design and commercial strategy for security products. You will
collaborate with engineers, designers, external partners, and
customers to deliver ground breaking solutions that enhance our
product offerings and meet the evolving needs of our customers.As
the Sr. Product Manager, Technical, you will play a critical role
in shaping the future of digital consumer security at T-Mobile.
Your leadership and technical savvy will be instrumental in
developing and driving a product roadmap, creating organizational
alignment that prioritizes the safety and security of our
subscribers. Join us in our mission to protect the digital lives of
millions and ensure that T-Mobile remains at the forefront of
innovation in the telecommunications industry.This role is located
in Bellevue, WA and offers three days a week in office
collaboration!Job Responsibilities:Owns product end to end for
sophisticated or cross-platform solutions for products of the
highest level of complexity and scope, or family of products. This
includes creating, managing, maintaining and communicating product
vision and strategy including technical vision and
capabilities.Designs and drives end user product research.Partners
with business, internal/external team members and Leadership to
understand current customer experience, identifies areas of
opportunityConducts analysis of quantitative and qualitative data
to identify product innovation opportunities or root cause of
issues, and assess opportunity size and impact.May work with data
scientists to answer complex questions or identify significant
insights from data.Demonstrates rapid hypothesis driven testing
methodologies and experiments (i.e. paper prototype, A/B testing,
etc.) to inform direction, prioritize investment.Conducts
cost-benefit / ROI / NPV analysis, to support decision making.Works
with partners and follows enterprise process to secure and maintain
product funding.Anticipates industry trends, direction, innovation,
analyses potential impacts or opportunities to customer / product,
and incorporates analyses into product process.Communicates,
influences, and sells ideas at SLT level and below. This includes
regularly delivering product presentations.Drives specific ad hoc
analysis and presents information to executive level management on
request.Influences product technical improvements to enhance
customer experience.Works with external third parties to assess
partnerships and licensing opportunities.Uses customer insights for
product vision, strategy, roadmap, priorities.Dedicates time to
customers actively meeting with them to build deeper empathy and
understand their needs and priorities.Create, lead, foster an
active VOC feed for themselves and team.Actively looks for
opportunities to delight or meet customer's unmet needs.Advocates
for the customer both internally (IC through C level) and
externally, perpetuating the customer-first mentality.Creates an
environment and culture where the team is immersed in a customer
first environment.Tests ideas with real customers to ensure that
the product delivers the desired benefit.Advanced level
understanding of customer experience.Product Execution & Technical
Delivery:Translates product/platform strategy by writing detailed
features and user stories consumable for Dev teams for highly
complex products with multiple transactions and touchpoints. This
work may include creation of prototypes.Collaborates with PM and
Dev leaders to design, architect and assemble effective Agile
delivery teams in the Agile Release Train and Agile
Teams.Significantly contributes to key Agile ceremonies: Program
Increment (PI) Planning / Big Room Planning; System Demo; Inspect
and Adapt (I&A), etc.Owns and leads product backlog and
priorities with our business and technology partners. Backlog at
this level typically serves 5 - 8 Agile / Scrum / Sprint teams,
often with dependencies on other teams.Scopes and ensures alignment
on the prioritization of activities based on business and customer
impact.Collaborates with Architecture and Dev teams to ensure
technical debt and long term technical investment is factored into
roadmap.Ensures existing production defects are factored into
regular backlog prioritization for resolution based on
priority.Collaborates with partners and Dev / Execution teams to
create and communicate anticipated release schedule.Leads and
maintains efficient flow of just-in-time feature and story
elaboration activities across all Agile Teams throughout execution,
typically maintaining 2 iterations (Sprints) worth user stories
'ready' for Dev in Team Backlogs.In scaled teams, holds regular
meetings and coordination activities with other PM's and Product
Owners (if applicable) to ensure parallel work is in sync and
dependencies are known.Generates and maintains dashboards and
reports that track product health and success metrics, technical
KPI's.Runs beta and pilot programs with early-stage products and
samples.Collaborates with advertising and public relations to
promote product.Supports sales, marketing, and other partner teams
with product or technical knowledge and additional
documentation.Assists with the overall execution relating to all
aspects of the software development process, from defining the
strategy and architecture through deployment and support.Recognizes
and communicates technical challenges to customers and makes
educated trade-off decisions with the team.Accountable for product
team response in event of critical or high impacting defect,
including communications to team members at all levels..Identify
execution, operational, organizational issues that impede product
success. Drive improvement plan to change or resolve issues (within
sphere of influence).Support and enable core agile practices and
tenants: efficient just-in-time flow; lean practices; elimination
of waste; DevOps CICD;Collaborates and develops positive working
relationships with many teams, including sales, commercial
accounting, marketing, legal, go-to-market, finance, Dev,
Architecture, Engineering.Develops positive working relationships
with Customer groups or Customer Representatives.Maintains
professional knowledge by attending educational workshops; reviews
professional publications; establishes personal networks;
participates in professional societies.Knowledge, Skills and
Abilities:Shown success in directing matrixed resources and
delivering software, with Agile Scrum methodologies and other
commonly used tools, across multiple teams.Strong requirements
elicitation, and validated writing skills including the ability to
write concisely and clearly for different audiences.Experience with
Agile backlog/project management tools.Experience with successive
elaboration and ability to develop Initiatives, Features and User
Stories that the DevOps teams can ingest.Experience in delivering
large and complex business/technology initiatives as Product
Manager or lead technology role.Efficiently communicates with
Leadership, while employing a high degree of collaboration and
influence.Excellent written and verbal communication skills with
ability to present complex technical information in a clear and
concise manner to a variety of audiences including executives and
non-technical leaders.Deep understanding of platform technologies
and components such as security, performance, optimization, API
integration.Sophisticated knowledge of full technology stack on
which your assigned product runs. (Required)Demonstrated ability to
identify/analyze/synthesize product use data and use the data to
drive decisions.Fluent with SQL, Tableau, other analytical
solutions like SAS, SPSS.Integration Knowledge and experience with
integration patterns, API's, and protocols such as REST, EDI, SOAP,
etc.Education:Bachelor's Degree Computer Science, Engineering, IT
or equivalent experience.Work Experience:6+ years of validated
experience in hands on technical writing production code, solution
engineering, or technical architecture in large scale company/
application / product environment.7+ years of relevant Product
Management experience in an agile software product development
environment.Licenses and Certifications:Certified Scrum Master
(CSM) Scrum Product Owner Certification (CSPO) (Preferred)Other
Technical Certification Agile Certified Practitioner (PMI-ACP)
(Preferred)--- At least 18 years of age--- Legally authorized to
work in the United States#LI-CorporateWashington Pay Range :
$162,100.00 - $219,300.00The pay range above is the general base
pay range for a successful candidate in the state listed. The
successful candidate's actual pay will be based on various factors,
such as work location, qualifications, and experience, so the
actual starting pay may be above or below this range. At T-Mobile,
employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their
role. Most Corporate employees are eligible for a year-end bonus
based on company and/or individual performance and which is set at
a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses
based on individual and/or team performance, while Retail and
Business Sales roles are eligible for monthly or quarterly sales
incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant.At T-Mobile, our benefits
exemplify the spirit of One Team, Together! A big part of how we
care for one another is working to ensure our benefits evolve to
meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the
bases, offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. -We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- -Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.SummaryLocation: Bellevue,
WashingtonType: Full time
Keywords: T-Mobile, Bellevue , SR. PRODUCT MANAGER, TECHNICAL, IT / Software / Systems , Bellevue, Washington
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