Sr Channel Planning & Programs Manager

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This hybrid position is based in Bellevue, Washington.

T-Mobile is revolutionizing the retail experience, transforming it from a simple transactional interaction into an inspiring journey of discovery and connection. We are looking for a dynamic individual to lead the planning and execution of all strategic activities for the Retail Strategy and Experience (RS&E) organization. As part of a cross-functional team, you will own strategic operations and drive retail transformation efforts that integrate digital experiences into the physical retail environment. This will guide customers towards unassisted, self-service activities, reducing reliance on assisted interactions in-store while maintaining business objectives and outcomes.

In this role, you will advance the retail strategic vision and lead cross-functional teams from ideation to deployment, ensuring alignment with retail priorities and business goals. You will develop and manage structured roadmaps, management systems, and project governance frameworks to ensure strategic initiatives are effectively sequenced, measured, and aligned with broader organizational efforts. Additionally, you will work closely with internal partners to build, schedule, and manage measurement activities, collaborate on creating and managing roadmaps, and conduct executive reviews. The ideal candidate will provide exceptional leadership and effective management in all areas.

• Drive retail strategic vision and cross-functional collaboration from ideation to deployment, ensuring planning and alignment with long-term business, store format, and retail transformation objectives.
  
• Collaborate with the Retail Intelligence team to lead and develop structured roadmaps, management systems, measurement activities, and project governance frameworks.
  
• Partner with senior management to define and prioritize retail strategic initiatives and influence strategy needed to achieve business objectives.
  
• Manage executive review cycles and Retail Transformation Steering planning with senior leadership.
  
• Gather and identify trends, retail insights, and areas for improvement through various sources, including social sentiment, Our Voice, and employee roundtables to ensure feedback is continuously integrated into long-range planning and business processes.
  
• Collaborate with cross-functional teams to ensure alignment and integration of RS&E initiatives.
  
• Develop detailed execution plans, including timelines, resource allocation, and risk management strategies.
  
• Provide leadership and guidance to cross-functional teams, fostering a culture of innovation and collaboration.
  
• Monitor and evaluate the performance of programs, making data-driven recommendations for continuous improvement.
  
  
  Education:
  
  • Bachelor's Degree Related field (Required)
    
  • Master's Degree in Business Administration or related (Preferred)
    
    
    Work Experience:
    
    • 7+ years of experience in instructional design, sales operations, and/or program management. (Required)
      
    • 3+ years Strategic Planning experience. (Required)
      
    • Executive Communication (Required)
      
    • Project Management (Required)
      
    • Program Management (Required)
      
    • Change Management (Preferred)
      
    • Telecom experience preferred. (Preferred)
      
      
      Knowledge, Skills and Abilities:
      
      • Program Strategy: Comprehensive planning and execution of initiatives designed to achieve specific organizational goals (Required)
        
      • Program Management: Defining program scope, setting timelines, managing resources, and monitoring progress. (Required)
        
      • Project Management: Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
        
      • Problem Solving: Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
        
      • Executive Communications: Expert written and verbal communication skills including ability to create executive presentations, summaries, and updates in MS Office PPT, Word (Required)
        
      • T-Mobile Tools & System Knowledge of Retail and Care frontline systems (Preferred)
        
        
        
        • At least 18 years of age
          
        • Legally authorized to work in the United States
          
          
          Travel:
          
          • Travel Required (Yes/No):No
            
            
            DOT Regulated:
            
            • DOT Regulated Position (Yes/No):No
              
            • Safety Sensitive Position (Yes/No):No
              
              
              Base Pay Range: $107,200 - $193,300
              
              Corporate Bonus Target: 20%
              
              The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
              
              At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
              
              At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
              
              Never stop growing!
              As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
              
              T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
              
              Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Bellevue , Sr Channel Planning & Programs Manager, IT / Software / Systems , Bellevue, Washington