Sr AI Strategy Manager- Retail Experience Design

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Role Type: Individual Contributor

T-Mobile is redefining the future of retail by seamlessly blending physical, human, and digital elements to deliver transformative, personalized customer experiences. As part of the Retail Experience Design team, the Sr AI Strategy Manager plays a critical leadership role in shaping and delivering T-Mobile's AI-powered experiences across customer and frontline employee journeys. This role identifies the intersection of unmet customer needs, technical feasibility, business objectives, and store environment opportunities, driving the design and execution of AI-enabled strategies that blend digital innovation with human-led service experiences.

The Sr AI Strategy Manager partners cross-functionally to influence assisted journey design, enhance retail human strategy, and support store design initiatives that integrate AI technology thoughtfully into the physical and digital customer experience. This role leverages data-driven problem solving, deep customer empathy, and strategic frameworks to frame complex problems, develop actionable insights, and deliver high-impact, scalable solutions that align with enterprise growth objectives. The Sr AI Strategy Manager communicates complex concepts in a clear, executive-ready manner and leads strategic initiatives from conception to operational execution across business, technology, and design teams.

This role requires strong leadership, a passion for human-centered technology, strategic acumen, and analytical expertise to architect the future of AI-powered platforms that humanize customer and employee experiences while driving business growth.

Job Responsibilities:

• Provides leadership around the strategic vision of AI-driven experiences within customer journeys, frontline enablement, and retail environments.. Leverages a hypothesis-based approach to structure and perform analyses, extract and analyze data, and tackle ambiguous and complex problems. Translates analysis into meaningful business insights. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the long-term strategy of AI-driven products; providing input to road map prioritization.
  
• Takes a leading role in projects that span digital and physical experiences. Fosters internal partnerships across teams to develop a comprehensive understanding of critical business needs identifies key issues, and structures problem-solving approaches accordingly. Effectively collaborates and communicates cross-functionally to build buy-in and influence strategic vision.
  
• Constructs executive-level presentations, crafting a strategic story out of the numbers to present complex analytical findings in a clear, concise, and decision-impacting manner. Influences leadership through fact-based analysis.
  
• Builds financial and other decision-making models. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization.
  
• Mentors and advises more junior-level team members on best practices. Maintain up-to-date knowledge of strategic frameworks, industry trends, and corporate and customer drivers in order to improve, re-engineer or maintain company performance.
  
• Provides professional development mentorship to other team members. Guides other resources in story-telling through numbers.
  
• Maintains up-to-date knowledge of AI/ML trends, customer experience frameworks, and retail innovation strategies to continuously improve T-Mobile's competitive edge.
  
  
  Education and Work Experience:
  
  • Bachelor's Degree Finance, Economics, Engineering, Statistics or related field (Required)
    
  • Master's/Advanced Degree MBA - Finance, Strategy, Economics (Preferred)
    
  • 7-10 years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations. Required
    
  • 7-10 years Experience analyzing and interpreting complex data sets. Required
    
  • 7-10 years Project management. Experience managing projects independently, engaging and getting buy-in from stakeholders, and creating roadmaps and project plans. Required
    
  • Management consulting, corporate strategy, and investment banking experience preferred. Preferred
    
    
    Knowledge, Skills and Abilities:
    
    • Strategy Ability to frame problems, use strategic frameworks, develop strategies (Required)
      
    • Business Acumen Business Model: Knowledge and understanding of business models, pricing strategies, channel management (Required)
      
    • Financial Analysis Ability to build financial models and develop qualitative analysis, perform sensitivity analysis (Required)
      
    • Project Management Ability to think a few steps ahead, and to lay out thoughtful and achievable project plans in a disciplined manner. Understand how to engage others and what information and data are needed to achieve goals (Required)
      
    • Communication Ability to synthesize analysis into succinct, executive-ready written, visual, and verbal communications. Ability to articulate the rationale and present in front of senior leaders (Required)
      
    • Strategic Thinking Critical Thinking: Ability to think through complex problems. (Required)
      
    • Wireless Technologies Wireless and technology industry: Knowledge of the wireless / telecom industry and technology sector (Preferred)
      
      
      Preferred Qualifications:
      
      • Strong background working at the intersection of AI, customer experience, and retail innovation.
        
      • Hands-on experience with AI capabilities such as conversational AI, predictive analytics, computer vision, or intelligent automation.
        
      • Proven ability to drive business results through cross-functional leadership across technology, business, and experience design teams.
        
      • Retail, wireless, technology, or consulting background preferred.
        
      • Strong change management experience; ability to drive adoption of new technologies in operational environments.
        
      • Passion for combining AI capabilities with human empathy to drive superior experiences.
        
      • Proficient with AI-powered personalization and decisioning platforms (e.g., PEGA Customer Decision Hub for Next Best Action/Offer, Salesforce Einstein, Adobe Journey Optimizer) to drive real-time, dynamic customer engagement across digital and physical touchpoints.
        
      • Skilled in data analytics, journey orchestration, and machine learning tools (e.g., AWS SageMaker, SQL, Python, Tableau, Adobe Analytics) to design and optimize seamless, AI-driven customer journeys for assisted and unassisted retail experiences.
        
        
        
        • At least 18 years of age
          
        • Legally authorized to work in the United States
          
          
          Travel:
          Travel Required (Yes/No):Yes
          
          DOT Regulated:
          DOT Regulated Position (Yes/No):No
          Safety Sensitive Position (Yes/No):No
          
          Base Pay Range: $98,900 - $178,400
          
          Corporate Bonus Target: 20%
          
          The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
          
          At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
          
          At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
          
          Never stop growing!
          As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
          
          T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
          
          Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Bellevue , Sr AI Strategy Manager- Retail Experience Design, IT / Software / Systems , Bellevue, Washington