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Head of UX Design, Last Mile Product & Tech

Company: Amazon.com, Inc.
Location: Bellevue
Posted on: September 16, 2020

Job Description:

At Amazon, we're working to be the most customer-centric company on earth. One area where we are continuously looking to raise the bar is in shipping speed and order delivery. Our goal is to continually improve the customer experience by delivering orders as quickly, accurately, and efficiently as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of new products and services in the Last Mile delivery space. For perspective, in 2019 we delivered 3.5 billion packages worldwide and continue to operate at large scale. Amazon is looking for a senior design leader with a passion for leading a multidisciplinary UX team that obsesses on setting drivers up for success ahead of delivering packages. You care equally for getting the best out of the designers, writers, researchers, and technologists you lead, and contributing to the strategic design and product direction of the experiences your team owns. You have high standards, and you know how to help your team reach them, through setting strategy, providing clear direction, establishing good process, and establishing achievable goals. Your team will craft simple, functional, and elegant design solutions for drivers based on a deep and empathetic understanding of drivers needs supported by research, testing and voice of the driver. To succeed in this role, you must be an innovator with a highly refined aesthetic and a proven ability to dive into the details while maintaining a strategic big-picture vision. You are obsessed about the customer experience, never settle for good enough and inspire your team to do the same. Finally, you are a self-starter, able to thrive in fast-paced and often ambiguous matrix environments, welcoming the opportunity to extend your influence across disciplines. Responsibilities· Lead UX design and research in order to define and deliver the end-to-end experience for drivers delivering packages· Drive design from initial concept through final implementation, working with cross-functional teams across our organization and partners· Institute and lead critical UX research, usability and Voice of the Customer efforts including capturing, tracking and socializing existing customer insights, pain points and opportunities· Apply service design methodologies to define holistic user journeys that weave the physical and digital together· Confidently defend rationale used to define research outcomes and create design solutions and in executive level reviews· Lead brainstorming and critique sessions that foster big thinking while raising the bar on the details· Drive product innovation while providing roadmap and team prioritization oversight· Develop and nurture relationships across teams to promote collaboration and efficiency BASIC QUALIFICATIONS · Bachelor’s degree in design, human-computer interaction (HCI), or equivalent professional experience· 10+ years of industry experience as a hands on UX, Product or Interaction Designer· 5+ years of management experience leading multi-discipline Design teams (ie. Visual Design, Interaction Design, User Research, etc.)· Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)· Experience presenting to and effectively advising senior leaders outside of design· A portfolio of samples demonstrating user-centered design leadership that effectively met user and business needs with simplicity and elegance PREFERRED QUALIFICATIONS · Excellent verbal, written, and presentation communication skills· Experience with native iOS and Android as well as mobile and desktop web· Experience with voice interface, natural language or multimodal design· Experience working collaboratively with software engineers, product managers, researchers and marketers· Relentless desire for innovation, balanced with business needs, and customer expectations Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Keywords: Amazon.com, Inc., Bellevue , Head of UX Design, Last Mile Product & Tech, Other , Bellevue, Washington

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