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Registration Specialist

Company: Center for Diagnostic Imaging
Location: Bellevue
Posted on: October 18, 2020

Job Description:

Job Summary Be a part of something bigger, and join our team as a Medical Registration Specialist and help transform lives through remarkable customer service. As a Registration Specialist, you will be the first point of contact for patients answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. This position is 8:30am- 5:00pm, Monday to Friday. CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with. ESSENTIAL DUTIES AND RESPONSIBLITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience (60%) Registration Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays with patients Fields calls appropriately for center associates Calls patients to confirm upcoming appointments Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up Prepares paperwork for daily and upcoming appointments Faxes reports, billing requests, and medical release forms to referring offices as requested Works closely with technologists to ensure patients have a smooth transition between the front office and technical areas (15%) Insurance Verifies patient's insurance Pre-certifies all exams with patient's insurance company Obtains insurance authorization Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines (15%) Scheduling Arranges transportation, interpreters, and hotel accommodations for patients when appropriate Enters and submits patient exam orders Verifies orders match exam schedules Schedules referrals and ensures proper authorizations are obtained Schedules walk-in patients (5%) Medical Records Processes requests for image orders and CDs from referring physicians and patients Maintains an up-to-date and accurate database on all current and potential referring physicians (5%) Completes other duties as assigned Location 238 - Bellevue, WA Status Full-time Requirements Required: High school graduate or equivalent Must have a working knowledge of Microsoft Office products 1-2 years customer service experience Proficient with using computer systems and typing Preferred: 1-2 years medical front office experience Medical terminology Bilingual Insurance knowledge Be a part of something bigger join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs. CDI is an EO Employer/Vets/Disabled. CDI is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring. CDI and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.

Keywords: Center for Diagnostic Imaging, Bellevue , Registration Specialist, Other , Bellevue, Washington

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