Experienced Virtual/Field Auto Technical Adjuster (A3)- Zone 1 * Excluding CA*
Company: Allstate
Location: Bellevue
Posted on: January 12, 2021
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Job Description:
The world isn't standing still, and neither is Allstate. We're
moving quickly, looking across our businesses and brands and taking
bold steps to better serve customers' evolving needs. That's why
now is an exciting time to join our team. As a leader in a
corporation with 83,000 employees and agency force members, you'll
have a hand in transforming not only Allstate but a dynamic
industry. You'll have opportunities to take risks, challenge the
status quo and shape the future for the greater good. You'll do all
this in an environment of excellence and the highest ethical
standards - a place where values such as integrity, inclusive
diversity and accountability are paramount. We empower every
employee to lead, drive change and give back where they work and
live. Our people are our greatest strength, and we work as one team
in service of our customers and communities. Everything we do at
Allstate is driven by a shared purpose: to protect people from
life's uncertainties so they can realize their hopes and dreams.
For 89 years we've thrived by staying a step ahead of whatever's
coming next - to give customers peace of mind no matter what
changes they face. We acted with conviction to advocate for seat
belts, air bags and graduated driving laws. We help give survivors
of domestic violence a voice through financial empowerment. We've
been an industry leader in pricing sophistication, telematics,
digital photo claims and, more recently, device and identity
protection. We are the Good Hands. We don't follow the trends. We
set them. Compensation Data Salary range: $46,200 - $70,700. Job
Description Allstate Insurance has an exceptional opportunity for a
Virtual/Field Auto Technical Adjuster to join the Auto Team! About
the Role Under general supervision, this job is responsible for
providing a superior level of customer service and attention to
customers who have a vehicle that needs repaired. The individual
investigates auto damage claims, inspects automobile vehicle
damage, writes damage repair estimates, negotiates moderately
complex/ highly complex settlements with repair facilities and
customers. This individual is also responsible for explaining
coverage, estimates, claims, settlement, and rental processes to
agents and/or customers. The individual also delivers compassionate
service that is fast, fair, and easy, to ensure customer retention.
The individual is capable of working independently, prioritizing
the individual's own responsibilities, and managing the
individual's own workload. The individual also consistently meets
band level behaviors, production, quality, cycle time and/or
customer service goals. What you will do:* Work in a team
environment* primarily virtual role with -20% travel for physical
inspection within local market* efficiently write or review
accurate estimates and supplements based on photos/ video/ physical
inspection* Work multiple workstreams (QFC, Waivers, Virtual
Assist, Tech Reviews, Total loss)* Efficiently review, reconcile,
and negotiate with, repair facilities, customers and claimants*
Perform recycled parts searches* Service the customer with empathy
while delivering compassionate service by understanding and meeting
the customer's needsJob classification and hours:* Experienced Auto
Technical Adjuster- A3o Work schedule: TBD- o Weekend rotations
with comp day Job Qualifications * Candidates must reside in the
area- no relocation offered* Strong auto technical skills- Minimum
of 3 years auto estimating experience* Total loss experience /
field or virtually* Excellent customer service skills and a passion
to help others* Ability to be a self-starter and work
independently* Excellent time management skills* Strong written and
verbal communication skills* Licensing required; multiple markets
preferred. Required to obtain required licenses within 90 days of
hire* Adapts well to process changesZone 1 States: AK, AZ, CO, HI,
ID, MT, NM, NV, OR, UT, WA, WY Job Qualifications You're a great
Match for this Role if:High School Diploma/GED required You have
three or more years of estimating experience You have prior
experience using an auto estimating program such as: CCC One,
Audatex, or Mitchell You enjoy the ability to work independently
starting your day from home, and traveling to various locations to
restore peoples' lives through outstanding customer service View
problems and setbacks as opportunities for improvement and look
forward to coming up with creative solutions You're an empathic,
upbeat and friendly self-starter You're excited about solving
problems and coming up with creative solutions You're organized and
able to multi-task in a fast-paced environment You're known for
clear and professional communication - both written and verbal
Being bilingual and/or having prior military experience is a plus
We Offer:Company Vehicle (vehicle dependent on mileage and area of
coverage) Company provided laptop and smart phone A culture of
learning where you can expect to develop foundational skills for
the future Opportunities for both personal and professional
development Leadership teams that are communicative and
understanding Impactful work by serving customers and the community
in times of need A culture in which you dress for your day
Recognition and advancement opportunities Paid Time Off, 401(k) and
pension Medical, Dental, and Vision coverage Learn more about
Allstate benefits @ https://allstategoodlife.com The candidate(s)
offered this position will be required to submit to a background
investigation, which includes a drug screen. Good Work. Good Life.
Good Hands--. As a Fortune 100 company and industry leader, we
provide a competitive salary - but that's just the beginning. Our
Total Rewards package also offers benefits like tuition assistance,
medical and dental insurance, as well as a robust pension and
401(k). Plus, you'll have access to a wide variety of programs to
help you balance your work and personal life -- including a
generous paid time off policy. Learn more about life at Allstate.
Connect with us on Twitter , Facebook , Instagram and LinkedIn or
watch a video . Allstate generally does not sponsor individuals for
employment-based visas for this position. Effective July 1, 2014,
under Indiana House Enrolled Act (HEA) 1242, it is against public
policy of the State of Indiana and a discriminatory practice for an
employer to discriminate against a prospective employee on the
basis of status as a veteran by refusing to employ an applicant on
the basis that they are a veteran of the armed forces of the United
States, a member of the Indiana National Guard or a member of a
reserve component. For jobs in San Francisco, please click "here"
for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information
regarding the Los Angeles Fair Chance Initiative for Hiring
Ordinance. It is the policy of Allstate to employ the best
qualified individuals available for all jobs without regard to
race, color, religion, sex, age, national origin, sexual
orientation, gender identity/gender expression, disability, and
citizenship status as a veteran with a disability or veteran of the
Vietnam Era.
Keywords: Allstate, Bellevue , Experienced Virtual/Field Auto Technical Adjuster (A3)- Zone 1 * Excluding CA*, Other , Bellevue, Washington
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