Senior Capacity Planner
Company: SALESFORCECOM INC
Posted on: February 16, 2021
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Job CategoryProducts and Technology
Understanding systems infrastructure demand is critical in enabling
the growth of the Salesforce platform. Salesforce is looking to
hire a Senior or Lead Capacity Planner to analyze customer usage
and forecast demand across our global fleet of systems. This role
will be part of a team of capacity planning professionals who have
experience with understanding systems utilization and demand across
the infrastructure stack (e.g. application, database, storage,
networking, etc), statistics, and data modeling to analyze and
forecast infrastructure demand.
This person would be required to work cross-functionally with a
number of service teams to ensure their capacity needs are fully
understood and planned for. As a result, the planner should expect
to work collaboratively with service owners to understand service
constraints (e.g. data locality, response times, networking, etc.)
and coordinate the best plan for the deployment of systems and
fulfillment demand over time. This planner will gather all
available metrics, including machine and end-user demand, from the
service owner to plot growth for that service, the resulting
systems demand, and its impact on the Salesforce's global capacity
Fundamental knowledge of systems infrastructure and how services
interact with the underlying hardware.
Become an expert in what drives demand behind our systems. Be able
to generate a multi-variate forecast incorporating organic growth
as well as feature deployments and architecture changes.
Conduct "what-if" simulations - Proactively identify potential
capacity issues and partner with product and service owners to
minimize risk and reduce cost-to-serve.
Present clear findings and recommendations to senior leadership
regarding the appropriate capacity plan to support the service.
Experience in capacity management, planning, forecasting and
scheduling is a plus.
Deep analytical skills enabling comprehension and development of
complex technical issues, topics and plans. Interpret data from
multiple sources and determine the impact on infrastructure
Ability to analyze and draw conclusions from tracking machine
growth and user growth metrics. Creative problem solving bringing
strategic business insights from a deep analysis of the data.
Strong interpersonal and executive presentation skills needed to
convey capacity recommendations.
Recommend a plan to optimize systems investment, allocation and
Proven track record of taking ownership and driving results.
Establish a 12-18 month capacity plan and coordinate the execution
of this plan with the delivery team.
BA/BS degree in Business, Operations, or related discipline or
equivalent degree or equivalent work experience. BA/BS Degree in
Computer Science is preferred.
Strong Excel and PowerPoint skills.
Experience working with Salesforce and reporting.
Experience working with SQL, SOQL, Python and Tableau.
Founded in 1999, Salesforce is the global leader in Customer
Relationship Management (CRM). Companies of every size and industry
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consideration for employment without regard to race, color,
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Keywords: SALESFORCECOM INC, Bellevue , Senior Capacity Planner, Other , Bellevue, Washington
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