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Help Desk Associate

Company: BeyondSoft Consulting, Inc.
Location: Bellevue
Posted on: February 20, 2021

Job Description:

BeyondSoft Consulting, Inc. Location: USJob ID: 2021-7328# of Openings : 1 Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

Do you want to be on the forefront of transforming the worlds of TVs, Smartphones, Wearable devices, Tablets etc? Our client, who is a global leader in technology is looking for a bilingual, Korean speaking Help Desk Associate.

Responsibilities

Responsibilities:

  • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software and network problems
  • Escalate issues to second and third level support teams
  • Document procedures, FAQs, and inventory of assets

    Qualifications

    Qualifications:

    • Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
    • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
    • Excellent problem-solving, communication and interpersonal skills
    • Advanced Mac experience and skills
    • Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
    • Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
    • Must be bilingual in Korean
      Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.PI130254251

Keywords: BeyondSoft Consulting, Inc., Bellevue , Help Desk Associate, Other , Bellevue, Washington

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