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Customer Liaison

Location: Bellevue
Posted on: May 3, 2021

Job Description:

Customer Liaison Location: Renton, WA Pay: 19.50 Job Type: Full-Time, Contract-to-Hire Schedule: The call center is open from 7:00am to 7:00pm, Monday - Saturday, with varying 8-hour shift times. The department is closed on Sundays, and all employees are required to work Mondays. Schedules may change weekly and staff must be available to work during these set hours. Position Summary Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities. Benefits including medical, dental, vision, retirement, education assistance, short-term disability, life insurance, holidays, and paid time off. Essential Duties and Responsibilities Prepares hearing support for scheduled administrative hearings. Assists client with investigating customer communications received through client website and escalated issues that have come from client, management, or legislators. Researches issues within back office system (BOS), gathers data, and draft responses. Serves as a resource for WSDOT staff in public relations and outreach efforts related to tolling issues. Navigates all aspects of BOS to effectively administer collections, government, non-revenue, and commercial and fleet accounts as approved by client. Runs requested operations reports via BOS as needed or requested by WSDOT operations management. Works as a member of special or ongoing projects that are important to area/process improvement (e.g., client website redevelopment, mail house invoice reconciliation, and business policies). Establishes work procedures and processes that supports company and departmental standards, procedures, and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns. Participates in employee performance appraisal process. Effectively communicates via written, verbal, and electronic correspondence. Performs general office duties. Qualifications/Requirements High school diploma or GED Certificate is required; two to three years related supervisory experience in customer service and/or retail industry; or equivalent combination of education and experience. Strong interpersonal skills and professional appearance. Strong process, time-management, analytical and organizational skills. Demonstrated productivity in a team environment, focusing on customer satisfaction. If interested, please call 425-747-2424 for an immediate phone interview!

Keywords: Express EMPLOYEMENT PROFESSIONALS, Bellevue , Customer Liaison, Other , Bellevue, Washington

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