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Coordinator

Company: Fred Hutchinson Cancer Research Center
Location: Bellevue
Posted on: May 3, 2021

Job Description:

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

SCCA is excited to be operating a new Medical Oncology location at Overlake Medical Center. With this collaborative effort, SCCA will provide medical oncology and infusion services to complement radiation and surgical oncology services provided by Overlake.

The Team Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

+ Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals

+ Coordinates scheduling with other departments to ensure efficient patient flow

+ Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up

+ Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests, and Notifies appropriate parties as needed

+ Manages and prioritizes scheduling requests

+ Recognizes emergency situations and initiates correct code procedures

+ Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.

+ Assists with the training of new staff

Required:

+ High school graduate or equivalent

+ One year of customer service experience

+ Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands

+ Ability to work in a high pressure, time-sensitive, and complex health care environment

+ Ability to demonstrate sensitivity and empathy in an emotionally challenging environment

+ Active listening skills

+ Ability to build relationships while maintaining appropriate boundaries

+ Coping skills

+ Ability to work independently, organize, and prioritize concurrent responsibilities and demands

+ Ability to use a mouse, navigate computer programs, and use email in a business setting

+ Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.

+ Ability to identify and triage issues appropriately

+ Attention to detail to ensure scheduling accuracy

Preferred:

+ Bachelor's degree (BA or BS)

+ Previous medical office/hospital experience coordinating physician appointments and patient services

+ Familiarity with medical terminology

+ Bilingual skills

+ Prior experience utilizing an electronic medical record system and/or an automated scheduling system

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

ID: 18925

External Company URL: http://www.fredhutch.org/careers

Street: 1135 116th Ave NE

Keywords: Fred Hutchinson Cancer Research Center, Bellevue , Coordinator, Other , Bellevue, Washington

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