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Customer Service Representative

Company: Domino's
Location: Bellevue
Posted on: May 3, 2021

Job Description:

Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.Domino's CSR Responsibilities Include: :Demonstrating a friendly, positive attitude and great customer service skillsTaking orders over the phone and in personDealing with customer concernsCash handlingUpsellingMaking Domino's high quality pizzasFood and portion controlHygiene and food safetyFood preparationGeneral cleaning dutiesThose are the basics, but here's what else you can expect:General Job DutiesOperate all equipmentStock ingredients from delivery area to storage, work area, walk-in coolerPrepare productReceive and process telephone ordersTake inventory and complete associated paperworkClean equipment and facility approximately dailyCommunication SkillsAbility to comprehend and give correct written instructionsAbility to communicate verbally with customers and co-workers to process orders both over the phone and in personEssential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator)Must be able to make correct monetary changeVerbal, writing, and telephone skills to take and process ordersMotor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speedAbility to enter orders using a computer keyboard or touch screenWork ConditionsVarying and sometimes adverse weather conditions when removing trash and performing other outside tasksIn-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areasSudden changes in temperature in work area and while outsideFumes from food odorsExposure to cornmeal dustCramped quarters including walk-in coolerHot surfaces/tools from oven up to 500 degrees or higherSharp edges and moving mechanical partsTemperamentsThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisionsPhysical Requirements including, but not limited to the following:StandingMost tasks are performed from a standing positionWalkingFor short distances for short durationsLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truckDeliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'Cases are usually lifted from floor and stacked onto shelves up to 72"highCarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelvesOccasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the storeTrays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per trayRequired qualifications:Legally authorized to work in the United StatesPreferred qualifications:16 years or older

Keywords: Domino's, Bellevue , Customer Service Representative, Other , Bellevue, Washington

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