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Billing Specialist

Company: Universal Language Service, Inc.
Location: Bellevue
Posted on: May 3, 2021

Job Description:

SUMMARY: Handling accounts receivable while assisting with miscellaneous functions such as invoice sorting, data entry, and billing private facilities.

SKILLS AND RESPONSIBILITIES:

Identifies and resolves billing queries/problems. Researches and processes refund requests and overpayments. Communicates with payees to answer questions and provide additional supporting documentation. Enters data and charges from charts into the billing system; generates all required reports. Answers phones and assists customers and interpreters with accounts. Abides by state collection and credit regulations; interprets and complies with state/federal regulations, laws, and guidelines.

Provides timely resolution of customer complaints, concerns, and inquiries. Process interpreter appointments. Organizes received data and source documents; identifies data to be entered. Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data. Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures. Proofs data entered against source documents; makes necessary corrections. Organizes and records work completed. Receives and reviews error reports on a regular basis; makes corrections as needed. Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered. Responds to staff members inquiries regarding data entered or source documents. Negotiates payment of all current and past due accounts by direct telephone and written correspondence. Initiates correspondence regarding delinquency status; updates customer account information. Utilizes collection techniques to resolve accounts according to companys policies and procedures. Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments. Performs detailed account reconciliations as needed to resolve complex disputed receivable issues. Recommends collection strategies and/or efforts.

Performs other related duties as assigned by management.

QUALIFICATIONS:

Some billing experience required. High school diploma or general education degree (GED) Some college preferred. Ability to understand and follow written and verbal instructions.

Proven ability to handle multiple projects and meet deadlines Excellent customer service skills Ability to work independently and as a member of various teams and committees Acute attention to detail Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow

Computer skills required: Accounting Software; Microsoft Office Suite.

Keywords: Universal Language Service, Inc., Bellevue , Billing Specialist, Other , Bellevue, Washington

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