SUMMARY: Handling accounts receivable while assisting with
miscellaneous functions such as invoice sorting, data entry, and
billing private facilities.
SKILLS AND RESPONSIBILITIES:
Identifies and resolves billing queries/problems. Researches and
processes refund requests and overpayments. Communicates with
payees to answer questions and provide additional supporting
documentation. Enters data and charges from charts into the billing
system; generates all required reports. Answers phones and assists
customers and interpreters with accounts. Abides by state
collection and credit regulations; interprets and complies with
state/federal regulations, laws, and guidelines.
Provides timely resolution of customer complaints, concerns, and
inquiries. Process interpreter appointments. Organizes received
data and source documents; identifies data to be entered.
Interfaces with appropriate staff to resolve questions,
inconsistencies, or missing data. Enters data in alphabetic,
numeric, or symbolic form into computer following established
guidelines and procedures. Proofs data entered against source
documents; makes necessary corrections. Organizes and records work
completed. Receives and reviews error reports on a regular basis;
makes corrections as needed. Follows established guidelines or
staff requirements to appropriately handle source documents; files,
distributes, or returns source documents after data has been
entered. Responds to staff members inquiries regarding data entered
or source documents. Negotiates payment of all current and past due
accounts by direct telephone and written correspondence. Initiates
correspondence regarding delinquency status; updates customer
account information. Utilizes collection techniques to resolve
accounts according to companys policies and procedures. Researches,
resolves, corrects, and prevents invoice discrepancies by active
interaction with customers, sales, and other appropriate
staff/departments. Performs detailed account reconciliations as
needed to resolve complex disputed receivable issues. Recommends
collection strategies and/or efforts.
Performs other related duties as assigned by management.
Some billing experience required. High school diploma or general
education degree (GED) Some college preferred. Ability to
understand and follow written and verbal instructions.
Proven ability to handle multiple projects and meet deadlines
Excellent customer service skills Ability to work independently and
as a member of various teams and committees Acute attention to
detail Strong organizational, problem-solving, and analytical
skills Ability to manage priorities and workflow
Computer skills required: Accounting Software; Microsoft Office