Operations Coordinator myKB Account Partners Sustainability Report Warranty Services

Company: KB Home
Location: Bellevue
Posted on: May 3, 2021

Job Description:

About KB HomeKB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STAR certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com. JOB SUMMARY: Come join the emerging Seattle Division of KB Home. This position presents opportunity to grow with the Seattle division targeted to increase productivity by more than 50% over the next 18 months. The Operations (Construction) Coordinator is responsible for supporting Construction, Warranty, and Office Management in various capacities. This role will manage Operations documents, lot files, buyer communication, and warranty request while memorializing within organizational web-based and internal systems in support of all record retention and internal audit requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: Construction Operations Support Create, distribute, and close out all lot specific job folders. Close out includes but is not limited to electronically storing all buyer communication and QA/QI documents.Create and manage project start up lot folders in SharepointOpen and closeout all buyer meeting and quality documents in HB1 and SharepointAssist in Jobsite start up requirements in support of New Community openingsManage all internal performance tracking documents as requestedSupport internal departments as needed Customer Service Support Monitor Customer Service request phone line and email inbox during normal business hoursProcess initial service requests from homeowners into organizational systemsOpen and closeout all Service requests in HB1 and store within Sharepoint as backupDocuments all post-closing buyer communication in organizational systemsTracks and manages all post-closing buyer touch point documents and informationSupports and updates as needed all Customer Service expectation documentsManage on call schedules and transference of phone systems to after-hours contactCreates and manages for distribution all trend analysis reportsSupports all internal departments as needed Office Administration Receive and process all incoming and outgoing mailTrack and code all utility invoices as requestedProcess all reimbursement requests across the companySupport in liaison between building management and KB Home officeOversee ordering of all office supplies and other necessitiesManage all check deposits and requestsSupport with permit submittal coordination as requestedAll other duties as requested for the construction/operations team EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: Education/Certifications/Licenses High school degree or equivalent requiredAssociates degree preferred Experience 2+ years prior administrative office experience required, including strong computer usagePrior homebuilding construction or customer service experience preferred Knowledge, Skills & Abilities Exceptional organizational skill and capabilityStrong communication skills both verbally and in written formCapable of multitasking across multiple departmentsDemonstrates flexibility and patience with team members and customersCapable of holding self and others accountable to organizational timelinesBrings closure to given work in a timely mannerStrong IT skills in support of field personnel and organizational systemsStrong ability to work within a team-setting and inclusive of diverse thinkingProficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. Work Requirements Monday through Friday; 8AM to 5PM in Bellevue officeSelf-selected transportation method to and from workComply with all building requirements and organizational policies and procedures Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

Keywords: KB Home, Bellevue , Operations Coordinator myKB Account Partners Sustainability Report Warranty Services, Other , Bellevue, Washington