Workplace Experience Coordinator, Corporate Hospitality
We believe your office should allow you to feel comfortable,
productive and inspired in your working life. Because when people
feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of
community by putting the well-being of others at the forefront. As
you collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.
With Host, you can join a team that elevates the office
experience by delivering world-class services that make coming to
work better than its ever been.
The Workplace Experience Coordinator role is at the forefront of
delivering a positive office experience as a cultural ambassador,
community advocate and service leader. Host uses people-led
services to connect employees to their environment through
high-touch services and world-class customer service support
delivered by employees like the Experience Coordinator. In this
role, you would provide experience services and support to increase
individual wellbeing, personal productivity, and organizational
As part of a front-of-house team, the Workplace Experience
Coordinator is responsible forcreating a supportive and comfortable
atmosphere by welcoming visitors and supporting allemployee-facing
services. This role is located at our technology clients site in
Lincoln Square in Downtown Bellevue.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides coordination and administrative support for delivery of
Workplace Services. Services include, but are not limited to:
Concierge, Reception / Switchboard, Conference & Meeting Room
Management, A/V Support, Meeting, Event and Catering Support,
Community Programs, Parking & Commute, Bicycle & Local Shuttle,
Document Services, Mail Services, Office Supply Management, Moves,
Adds, Changes, Lobby and Reception Organization, Workplace
Assists the Workplace Experience leadership team with general
administrative support including invoice processing, travel
arrangements, expense reporting, etc. Requests building and/or
equipment services as needed.
Provides administrative support for Workplace Experience team as
directed, including expense management, meeting coordination,
office and workplace experience equipment care, and supply
Manages accuracy, production, quality and retention of program
materials; which may include administration of SharePoint sites or
similar. Ensures client and company materials comply with client
and company brand guidelines.
Utilizes and maintains integrity of databases and other digital
tools associated with service delivery, as requested.
Ensures all billings for business services are invoiced and
billed as required.
Attend, move meetings and coordinate all moves with client
Responds to customer requests and complaints regarding Workplace
Maintains relationships with vendors that provide services and
goods to the office. Ensures all vendors used have current proof of
insurance and contractual documentation in place, per
Administers Workplace Experience team member and third party
service provider on-boarding process, including new employee
orientation, training, equipment and software ordering.
Assists in the completion of the office Business Continuity
Performs other duties as assigned
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 1 - 2 years related
experience (e.g. Front Desk, Concierge, Hospitality, Room
Management, or Customer Service roles) is preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating
and serving the needs of others. A warm demeanor and desire to
collaborate with others is key.
Physical ability to assist with warehouse operations. Able to
lift 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and
company policies to achieve set results and deadlines. Errors in
judgment may cause short-term impact to co-workers and
1. Complete at a satisfactory level all required and assigned
2. Follow all activity policies and procedures, including all HSE
related requirements at all times
3. Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing
and assessment, etc.
4. Report any condition which you feel could result in an accident
or injury and / or stop work if required
1. Be aware of and understand all safe work practices and
procedures and potential hazards associated with the work
2. Maintain and wear at all times required appropriate personal
protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet
jacks, manlifts, etc.) if properly trained, qualified and
authorized to do so
US Company Profile
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500
company headquartered in Los Angeles, is the worlds largest
commercial real estate services and investment firm (based on 2019
revenue). The company has more than 100,000 employees (excluding
affiliates) and serves real estate investors and occupiers through
more than 530 offices (excluding affiliates) worldwide. CBRE offers
a broad range of integrated services, including facilities,
transaction and project management; property management; investment
management; appraisal and valuation; property leasing; strategic
consulting; property sales; mortgage services and development
services. Please visit our website at www.cbre.com.
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