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Presales Technical Support Representative

Company: Prowess Consulting
Location: Bellevue
Posted on: May 3, 2021

Job Description:

WHO YOU ARE

Youre a detail-oriented individual who is well versed with how to be a presales support individual supporting our sales team.  You are an excellent communicator and an efficient problem solver. You are curious, passionate about doing quality work, and great at multi-tasking. You can independently manage, prioritize, and execute on a project, and collaborate effectively with stakeholders and teammates. You earn the trust and respect of your team by consistently delivering high-quality, thoughtful, and valuable contributions. You enjoy solving problems and you bring a positive attitude with you everywhere you go.

THE ROLE

  • Help our pre-sales team to demonstrate the use of our product to customers.
  • This position primarily provides technical product demonstrations to customers and troubleshoots product usage issues with customers through phone, screen-share, and email interactions.
  • Present in-depth software demonstrations to potential clients to showcase and promote the SmartDeploy features.
  • Work as a peer to the new Business Development team so customers get through a thorough proof of concept before purchasing the product.
  • Test, troubleshoot, and at times, escalate pre-sales support issues when needed.
  • Participate in discovery sessions with clients and provide guidance for best-practice usage of SmartDeploy in customers environments.
  • Interface with additional team members as appropriate to ensure customer success, IE engineering, support, and sales teams.
  • Provide a high-level of customer service in every interaction with customers.

QUALIFICATIONS

  • Previous experience with customer-facing roles providing demonstrations of software or equivalent.
  • IT management experience with a strong familiarity with Windows. IE, previous experience as a help-desk administrator.
  • Understanding and experience with Windows Deployment tools/technologies and software such as Symantec Ghost, Acronis Snap Deploy, Dell KACE, FOG, Clonezilla, Altiris, Microsoft SCCM/WDS/MDT.
  • Knowledge of how Windows device drivers work and the ability to re-build computers from scratch and with management tools.
  • Solid technical knowledge and experience with a broad range of Microsoft software, including but not limited to an intimate knowledge of all Windows Operating Systems from Windows 7 forward.
  • Solid systems management and networking experience.
  • Solid technical knowledge and experience with deployment and operation of virtualization technologies.
  • Ability to own and drive problem resolution with positive customer satisfaction and active communication.
  • Must be a self-starter, with excellent problem solving skills including good attitude, initiative, and follow-through.
  • Manage time effectively, completing multiple tasks by deadline in a high-throughput environment. 
    A Bachelor's degree in Computer Science or equivalent work experience.

About SmartDeploy 
SmartDeploy is the recognized leader in providing IT systems management solutions that reduce the time, cost, and complexity of managing Windows clients and servers. By using the patented technologies and advanced architecture offered in SmartDeploy software, IT administrators and managers across all industries can take full advantage of the most flexible, efficient, and reliable approaches available to simplify business-critical Windows IT management functions. The companys growing ecosystem of channel partners rely on SmartDeploy to grow business and maximize productivity through high quality, reliable solutions that their customers demand. SmartDeploy is a private company based in Seattle, WA. 

SmartDeploy is an equal opportunity employer and diversity is a core value for us. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.  We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing.   For more information, please go to www.smartdeploy.com

 

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Keywords: Prowess Consulting, Bellevue , Presales Technical Support Representative, Other , Bellevue, Washington

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