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Front Office Manager/Guest Services Manager

Company: Hilton Garden Inn Bellevue
Location: Bellevue
Posted on: May 3, 2021

Job Description:

OUR STORY:If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer!Rule #2 - Bring a good attitude to work with you every day and take pride in your work!Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS?Fun, team-oriented environmentFull-time and part-time positions available to meet your needsGreat opportunities for growthCommunity InvolvementDiscounted hotel staysRecognition and awardsPaid time offBENEFITS:We offer eligible employees a number of benefits to enhance their health and well-being:Group insurance, including medical, dental, vision and company-paid life insurancePaid time off including vacation days, sick leave and holidaysCompany-matched 401(k) plan Voluntary benefits including short term disability, accident, life and critical illness?Life enrichment benefits including hotel benefits, leadership development program and more!JOB OVERVIEW - GUEST SERVICES MANAGER:Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.A TYPICAL DAY:Oversee hiring, training, coaching, mentoring and scheduling for the front office team.Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.Apply problem solving skills to resolve guest issues to their satisfaction.Supervise ordering and inventory for front office supplies within a set budget.Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.Support the goals of the hotel through teamwork and collaboration with all departments.REQUIREMENTS:Previous hotel front desk experience is required, along with lead or supervisor responsibilities. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.POTENTIAL CAREER PATH:Operations Manager or Sales Manager - Assistant General ManagerInnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.

Keywords: Hilton Garden Inn Bellevue, Bellevue , Front Office Manager/Guest Services Manager, Other , Bellevue, Washington

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