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Administrative Care Coordinator

Company: Amen Clinics
Location: Bellevue
Posted on: May 3, 2021

Job Description:

Responsible for the first therapeutic contact a patient has with the Amen Clinic and establishing a positive rapport with the patient. You will be the first contact a patient has with the Amen Clinic supporting the (Eastern or Western Region) from their initial inquiry to help achieve the best possible experience for each person who passes through the clinics’ doors. You will also be responsible to establish a supportive coaching relationship with every new patient as they begin their journey with Amen Clinics.

  • Send new patient emails
  • Manage the patient consent forms process (upload into EMR, updating contacts and information release)
  • Set up patient in EMR Portal and field all questions for patients having technical issues with the patient portal
  • Enroll patients into Outcome Tools located in EMR
  • Upload completed Total Brain Assessment into EMR
  • Send final reports to Professionals
  • Schedule all new Memory Patient Appointments
  • Manage Call Center Inquiry Calls
  • Enroll Patient in BrainMD Affiliate Program
  • Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws
  • Other Duties as needed

  • High School Diploma required
  • Computer skills: EMR software experience; proficient with Microsoft products (Word/Excel/Outlook)


Knowledge and Skills and abilities:


  • Strong verbal/written communications
  • Excellent organizational and time management skills
  • Ability to identify and resolve problems
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
  • Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
  • Ability to maintain confidentiality of sensitive and protected patient information
  • Ability to work effectively as a team player and provide superior customer service to all staff and leadership
  • Customer service mindset critical in this role

Keywords: Amen Clinics, Bellevue , Administrative Care Coordinator, Other , Bellevue, Washington

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