Program Manager, EV Chargers

Company: Amazon.com, Inc.
Location: Bellevue
Posted on: June 6, 2021

Job Description:

At Amazon, we work hard to be the most customer-centric company on earth. One customer experience that we improve constantly is how we fulfill and deliver orders to our customers' doorsteps. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, cost-effectively, and sustainably as possible. To meet this goal, Amazon's Last Mile organization provides best-in-class delivery experiences through the introduction of pioneering new products.

Within Last Mile, the Global Fleet and Products (GFP) team's mission is to provide the vehicles and services that enable Amazon to delight customers. GFP will purchase 100,000 electric vehicles (EVs) and chargers by 2030 to meet Amazon's Climate Pledge. The EV Charging Systems and Infrastructure team supports that goal by selecting, installing, operating, and maintaining the chargers that power our EVs.

The Program Manager on the EV Charging Systems and Infrastructure team will be responsible for creating content for the delivery station-level playbooks, standard operating procedures, and training materials needed to ensure every delivery station stakeholder fully understands their role in supporting charger operations. This role is cross-functional and requires working closely with third parties, engineering, program management, and product management teams to launch our electric vehicle program successfully. The person filling this role must be willing to travel 30% of the time.

A successful candidate will 1) have introduced new initiatives to large groups of people with expected behavior changes, 2) have an ability to communicate effectively to people from all backgrounds via different mediums (and an interest in continually improving their communications skill set), and 3) have comfort with/curiosity about both hardware and software products.

Responsibilities:

• Create content to explain charging products to different types of stakeholders - user manuals for AMZL
• Get to know charging hardware and software products inside and out as a user
• Provide feedback on gaps in knowledge and tools at station level
• Translate charging product specifications and instructions into AMZL's operational context
• Deliver trainings on EV charging products to ops teams
• Bachelor's Degree in a technical / quantitative field
• 5+ years of experience in program management or equivalent professional or military experience
• Clear, concise communicator.
• Amazon Delivery Station experience
• Demonstrated experience leading and owning cross-functional programs
• Demonstrated experience creating and conducting trainings and materials to introduce new initiatives
• Experience implementing hardware in a B2B setting, or shipping hardware products in a consumer setting
• Earns trust quickly with new groups of people of different personalities, cultures, and management levels
• While not required, previous experience with electric vehicles or electric vehicle charging is a big plus

Keywords: Amazon.com, Inc., Bellevue , Program Manager, EV Chargers, Other , Bellevue, Washington