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Product Manager, Technical

Company: T-Mobile
Location: Bellevue
Posted on: June 6, 2021

Job Description:

The T-Mobile Retail Frontline Experience Product & Technology team is searching for a Product Manager, Technical to drive growth and expansion of our Proof of Concept product development model. This role will need to have a keen understanding of the retail landscape (brick and mortar and digital/omni-channel concepts) and how customers want to learn and transact within that landscape. This team is focused on rapidly developing and testing new concepts in Retail, giving customer and our frontline Mobile Experts new ways to engage and interact with T-Mobile. The Product Manager, Technical for this team will own the sustainment and enhancement roadmap for existing products, as well as managing any new POC concepts that come into our intake pipeline.

In addition to the above responsibilities, this Product Manager, Technical will play a significant role in helping the overall intake and assessment process for new projects coming in to Retail Frontline Experience. This will include high-level level of effort assessments prior to concept submission as well as driving detailed assessments as projects enter the funnel. This will require strong collaboration and organizational skills, working across multiple organizations and across geography with subject matter experts in all of our lines of business. This will also require strong communication skills, both with the working teams to ensure concepts and desired results are understood, as well as with business owners and leadership to provide the outcomes of those assessments. The Product Manager, Technical will be a professional relationship builder with a high degree of technical acumen and a strong understanding of the Agile development framework and how to implement it in practice on a day-to-day basis.

Success in this role means being nimble and able to pivot as the needs of the business pivot. It requires in-depth knowledge and experience with Agile software development and helping teams with their continuing Agile transformation. Broad technical capability and knowledge is a must, as the proof of concept work may stray from established enterprise technical norms, requiring creative solutioning.

Bachelors Degree in Computer Science, Engineering, IT or equivalent experience.

5+ years of relevant Product Management experience in an agile software product development environment.

3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment.

Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.

Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

Experience with Agile backlog/project management tools.

Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.

Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.

Develops adoption tools and training material.

Manages development of adoption tools and training materials for Technical Product Management team.

Preferred Qualification:

Scrum Product Owner Certification ( CSPO)

Agile Certified Practitioner ( PMI- ACP)

Vision, Strategy, and Analysis

  • Owns product end to end for products or feature. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
  • Partners with business and internal/external stakeholders to understand current customer experience, conduct end user research, review user experience data and identify areas of opportunity.
  • Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding.
  • Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
  • Conducts specific ad hoc analysis and provides insights to management on request.
  • Recommends product feature set or technical improvements to improve customer experience.

Customer Evangelist

  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution & Technical Delivery

  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
  • Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
  • Owns and manages product backlog and priorities with our business and technology partners.
  • Scopes and prioritizes activities based on business and customer impact.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
  • Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution.
  • In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
  • Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.
  • Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.
  • Runs beta and pilot programs with early-stage products and samples.
  • Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
  • Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
  • Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.

Relationship & People, Professional Development

  • Collaborates and develops positive working relationships with many technical and non-technical teams.
  • Develops positive working relationships with Customer groups or Customer Representatives.
  • Develops adoption tools and training material.
  • Manages development of adoption tools and training materials for Technical Product Management team.

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Product Manager, Technical, Other , Bellevue, Washington

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