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Global Channel Marketing Operations Manager

Company: Concur Technologies
Location: Bellevue
Posted on: June 7, 2021

Job Description:

Global Channel Marketing Operations Manager

Job Overview:

The Global Channel Marketing (GCM) team is responsible for creating, executing and optimizing a portfolio of integrated marketing programs and campaigns to drive Partner referred leads ("Sourced pipeline"), Partner-led revenue ("ARR") and other business goals.

As a key member of the GCM team, the Global Channel Marketing Operations Manager (GCMOM) is responsible for the strategy, implementation, and lifecycle management for the technology stack the entire GCM team utilizes. The infrastructure includes, but is not limited to Partner Relationship Management (PRM) on Averetek, Marketing Automation platform on Marketo, Partner segmentation and lead management on, BI reporting on Tableau & Excel, market research and more.

Reporting to the Director of Global Channel Marketing, he/she will work closely with Channel Marketers around the globe, corporate Marketing OPS and CRM experts, BI analysts, and Demand Center teams.

Strategy - Developing a scalable, integrated MarTech infrastructure roadmap and data management strategies for our global channel teams, establishing platform objectives, analytics and KPI measurement approaches.

Partner Relationship Management (PRM) Platform owner - Designing and implementing the strategic, technical, and process roadmap to support and accelerate our global go-to-market efforts across the Partner Lifecycle (Recruitment, Onboarding, To Partner, and Through/with Partner, and Retention). Train, enable and support global marketers on how the PRM can be leveraged to support their regional strategies and channel partners.

Primary liaison to corporate Marketing Operations and CRM Teams - GCOMM engages and collaborates directly with marketing operations and CRM leaders and subject matter experts to identify gaps, document and articulate requirements and desired outcomes, prioritize development efforts, and act as the team lead.

Field Alignment and Readiness - Partner with Channel marketers around the globe to ensure that our teams are aware, prepared and are accountable for their individual roles in supporting and managing the content and campaign lifecycle within their respective markets. Create internal and external field briefings, promotions and incentives for utilization of MarTech tools.

Analytics and KPI Expert - Partner with GCM team to ensure that all GTM programs have clear and measurable success metrics, partners with Marketing OPS to ensure the measurement plan and infrastructure is in place, and championing a "test and learn" optimization approach. Analyzes channel marketing program performance and offers recommendations to increase yield, ROMI, and partner engagement.

Internal Advocacy and Global Best Practice Sharing - Support and contribute to internal communication vehicles to update, educate and share success stories to Concur and SAP stakeholders. Shares and syndicates operational and analytical best practices and strategies with Concur's regional field marketers around the globe.

10-20% Travel and reasonable schedule flexibility to interact with global marketers is expected.

The scope of role may expand or change as new channels emerge and Concur's MarTech stack evolves.

  • LI-HZ1

Position Requirements

Position Competency and Skill Requirements:

Education, Experience & Training

3-5+ years of experience in B2B marketing. 2+ years hands-on experience in a marketing operations role as a technical project manager, digital producer, marketing automation, CRM or analytics role.

Hands-on experience with modern digital marketing tools and channels, including content management systems (CMS), marketing automation (email marketing, landing pages, lead capture), content portals, virtual and field events, social media, and more.

Bachelors degree in marketing, business or related field. Project Management (PMP or similar) certificate, technical product certification (CRM, MA or CMS), or similar certification a plus.

Power user of Word, Excel and PowerPoint. Tableau / BI, HTML or CMS skills a plus.

Ability to pass an SAP background check.

Critical Performance Competencies:

Cross-functional project management skills, including vendor management, are essential.

Communication skills, written, verbal and presentation. Requirements gathering, technical documentation skills, and marketer enablement tool development skills are key.

Working familiarity with Agile workflow and technical project management tools (JIRA, etc.).

Excellent discovery, listening, collaboration and influencing skills.

High level of attention to detail and quality assurance.

Analytical thinking, with a "test and learn" mindset to measure and optimize program performance and return.

Ability to work in a fast paced environment and prioritize competing requests.

Value Competencies:

Team player and ability to develop rapport and trust quickly with internal and external stakeholders. Takes ownership of projects and demonstrates accountability to our customers, partners and teammates.

Displays an intellectual curiosity and ongoing desire to become an expert on our industry, SAP Concur's MarTech stack and roadmap, and a passion for innovation and creativity as a marketer.

Results-oriented with a relentless drive to win and grow our business.

Displays a high degree of personal integrity and commitment to SAP's Concur's culture of diversity and respect for others.

Value Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity


Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.

Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of 'Leadership through innovation in everything we do'. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.

Confidentiality and our core value 'Personal and corporate integrity' are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.


Concur participates in E-Verify to confirm work authorization.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Concur Technologies, Bellevue , Global Channel Marketing Operations Manager, Other , Bellevue, Washington

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