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Investigation Specialist

Company: Amazon.com, Inc.
Location: Bellevue
Posted on: June 8, 2021

Job Description:

Are you passionate about Artificial Intelligence, Machine Learning and Deep Learning? Are you eager to build out the platform as a service and scale the product for all Customer personas? Thrilled to be part of Amazon's AI organization that has been pioneering and shaping the world's AI technology? If you are someone who enjoys innovating, solving hard problems and working on the cutting edge of technology, come join ADS (Alexa Data Services) team! The ADS organization focuses on providing ground truth data to Alexa engineers and scientists to build and improve ML models and continue evolve Alexa experience for Amazon customers.

This Investigation Specialist for ADS will serve to deep dive into our customer's primary technical and operational issues to ensure their data labeling requests are successful at Amazon Data Services (ADS). They will get their hands dirty supporting a wide range of technology tools and data labeling activities by troubleshooting process, platform, network, database, and architectural challenges to prioritize customer success and deliver results. The investigator will take full ownership of their customer's functional issues and offer high quality solutions. They are the champion for proactive improvements.

All candidates must be capable of succeeding in a fast-paced team environment and have strong judgement to plan and accomplish goals. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex issues.

  • 12+ months experience in investigations
  • Experience working cross functionally with tech and non-tech teams
  • Ability to thrive in an ambiguous and fast-paced work environment
  • Excellent communication skills, both written and verbal
  • Have the ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of your proposals
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • History of teamwork and willingness to roll up one's sleeves to get the job done.
  • Experience using data to drive sound decision making; strong analytical skills.

Keywords: Amazon.com, Inc., Bellevue , Investigation Specialist, Other , Bellevue, Washington

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