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Program Manager, Air Operations

Company: Amazon.com, Inc.
Location: Bellevue
Posted on: June 9, 2021

Job Description:

Amazon Air is seeking a highly motivated individual to be a part of the Air Operations team. The Program Manager, Air Ops will be responsible to identify, develop, and execute new processes, policies, goals and solutions to increase safety and compliance of AIR's technical publications program titled Standard Work. This position will work alongside a team of operational and technical leaders to develop scalable long-term solutions for AIR's documentation and manual management software, and related manual revision processes.

This position will work with managers, peers and team members, within their immediate department, as well as with other departments and business partners to drive effective solutions to complex challenges. Provide team and business partners with necessary tools, resources, metrics, and training to meet or exceed all regulations, safety standards, and operational performance goals. This role will deliver the above through innovation of software and tech base solutions, identifying process improvements, incorporating safety assurance, analyzing metrics, and documenting processes. This position will create and report air metrics to improve compliance and cross-divisional coordination within the overall air program.

In this role, you will be responsible for:

  • Serving as a leader within the Safety and Operations team.
  • Support the Sr Program Manager of Air Ops to develop and manage the Standard Work/Technical Publication Program.
  • Serving as a company liaison and leader in the management of the operation and program manual sets, including technical writing, formatting, editing, data analytics, revision workflow, and change management processes to internal and external stakeholders.
  • Create program updates and communications to internal teams.
  • Support the Sr. Program Manager and Learning team with program training content.
  • Investigate program inefficiencies, technical issues, and potential noncompliance of standards to seek the deepest level of root cause and develop short and long term program improvements.
  • Liaison with technical support managers, software developers, and product managers.
  • Conduct airport site visits to evaluate effectiveness of standard work software solutions, mobile software solutions, content use, distribution, training, and application to AIR's ramp operations.
  • Develop and manage program metrics to continually improve airline operational safety and compliance.
  • Manage and track program related permissions, access, qualifications, and training requirements.
  • Partnering and communicating effectively with both external (Service Providers, and Air Carriers) and internal (Airport Gateway Ops, Safety, Technology, and Training) customers.
  • Support Air Operations team in projects related to safety, regulatory compliance and operational standards.
  • Special projects.
  • Identifying, solving, and escalating problems or variances in the operating plan to the relevant owners and teams, following through to resolution to ensure they are delivered.
  • Navigating through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments.
  • Bachelor's degree in aviation, business, operations management, or related field.
  • 3+ years of experience in program management, aviation, airline operations, or related industry experience.
  • Two or more years of technical writing and content/manual management related experience.
  • Must hold a valid passport and be willing to travel. Domestic travel required up to 15% of the time.
  • Two or more years of aviation Technical Publication department management.
  • Two or more years of aviation or Airline technical writing and content/manual management related experience.
  • Two or more years of aviation related program management, safety, or operations experience
  • Four or more years of experience in the airline ground or flight operations, or air cargo industry
  • Master's degree or foreign equivalency related to Aviation, Business Administration, or Ops Mgmt
  • Must be highly proficient in written and oral communications and be able to produce concise, relevant, strategically driven documents and presentations to leaders.
  • Proven track record of problem solving skills and ability to use analytical tools is required.
  • Demonstrated experience in working in cross functional organizations and coordinating with teams on planned changes to standard work, updating relevant documents, and communicating the changes both internally and externally.
  • Must have an ability to manage and execute multiple priorities in a timely manner across multiple projects.
  • Must demonstrate the ability to influence internal and external organizations to achieve goals, including the ability to influence and manage upward as necessary.
  • Analytic experience in the areas of transportation, flight and ground operations, aviation safety, and aviation regulatory compliance is strongly preferred.

Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Keywords: Amazon.com, Inc., Bellevue , Program Manager, Air Operations, Other , Bellevue, Washington

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