Benefits Account Administrator

Company: Gallagher
Location: Bellevue
Posted on: June 11, 2021

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary: As a member of our benefits and HR consulting team, you'll help our clients -- employers of all sizes, across all industries -- build workplaces that work better. We are currently looking for a Benefits Account Administrator that has the character and personality to work with a strong team of personable individuals. Poised for growth, there has never been a better time to be part of the Gallagher Benefits team!
The Benefits Account Administrator will support our TPA (Third Party Administrator) team, with data entry + client service related to the enrollment of employee benefits. Do you love supporting colleagues and team efficiency? You may be a great fit for this exciting role! Our team harnesses our collective strengths to deliver outstanding service, coupled with our local expertise.

The Customer Service Representative provides customer service to a variety of customers over the telephone.

Essential Duties:

• General tasks such as data entry, answering client requests via phone, and email, working closely with our internal team to provide excellent service
• Manage client forms, and inputting data into our system
• Manage all eligibility issues for clients
• Compiles eligibility and billing data into a single invoice for Gallagher clients
• Liaising between the insurance carriers and the client
• Responding to urgent requests via phone in a timely manner
• Administering COBRA enrollment
• Submitting client enrollment forms
• Ensuring industry compliance and brand standards are maintained

Required:

• High school diploma
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Strong knowledge of Excel, Word and PowerPoint
• Excellent interpersonal skills; strong oral and written communication skills
• Strong organizational, analytical and problem solving skills
• Ability to prioritize and handle multiple tasks in a fast work environment
• Ability to work independently and on a team

Work Traits:

• Good verbal communication skills
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

U.S. Eligibility Requirements:

• Interested candidates must submit an application and resume/CV online to be considered
• Must be 18 years of age or older
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Additional Information

Keywords: Gallagher, Bellevue , Benefits Account Administrator, Other , Bellevue, Washington

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