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Sr. Technical Content Strategist

Company: Amazon.com, Inc.
Location: Bellevue
Posted on: June 12, 2021

Job Description:

Are you passionate about Artificial Intelligence, Machine Learning and Deep Learning? Do you want to be at the bleeding edge of innovation in AI? Do you believe in the scaled impact a platform can have? If that is you, then we should talk.

Alexa's Secure AI Foundations (SAIF) Platform is the platform that thousands of Alexa Scientists, Modelers, Engineers, and Researchers use to invent new technology that powers Alexa - one of the most advanced customer obsessed AI systems in production around the world.

We're looking for a Senior Technical Content Strategist who will combine their expert technical writing skills along with their knowledge of determining content requirements, monitoring customer engagement and analyzing data, establishing editorial voice and style, and managing writing calendars to help design and maintain the detailed technical documentation that supports Amazon's global developer population.

As one of the founding members of this small and growing team, you'll have the flexibility to think big and define new approaches for our new Docs Like Code implementation. You'll also be a part of the product planning process to also help champion a great developer experience.

The ideal candidate is an expert technical communicator with proven experience as a Content Strategist, Content Manager, or similar role.

You'll work with our internal teams to understand our audience, identify gaps in our content and recommend new topics, refine style guides, manage our editorial calendar, author, proofread, and edit content, and monitor traffic and engagement. You'll gather feedback and develop ways to make our content more discoverable and enable our customers to be as effective and efficient as possible. We are growing quickly so there is an endless range of new opportunities for you if you are excited to experiment, learn, and innovate.

Key Responsibilities:

  • Develop engaging content that is consistent with our customer requirements
  • Help define processes and policies for enabling community contributions within a Docs Like Code framework
  • Perform content gap analyses
  • Track and prioritize feedback and improvements to documentation
  • Reconcile conflicting documentation priorities and deadlines with stakeholders
  • Communicate ongoing documentation progress with stakeholders
  • Manage the editorial calendar
  • Monitor customer traffic and engagement
  • Bachelor's degree in writing or relevant experience
  • At least five years of experience as a Content Strategist, Content Manager, or similar role
  • Strong written and verbal communication skills
  • Demonstrated ability to communicate and collaborate with multi-disciplinary teams
  • Self-starter that can operate efficiently within ambiguous situations
  • Demonstrated competency in cross-cultural communication and program building
  • Proven ability to work across teams and synthesize feedback and input from creative
  • Experience working closely with software development teams
  • Experience working with agile project management methodologies. stakeholders
  • Experience working with markdown and Docs Like Code systems
  • Experience working with Git or a similar distributed version control systems
  • General awesomeness in technical documentation and life
  • Bonus points: Familiarity with Artificial Intelligence, Machine Learning, and Deep Learning

Keywords: Amazon.com, Inc., Bellevue , Sr. Technical Content Strategist, Other , Bellevue, Washington

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