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Sr Designer, User Experience

Company: T-Mobile
Location: Bellevue
Posted on: July 21, 2021

Job Description:

Partner with Digital Business Owners to define and drive experience strategies that achieve digital goals to improve the Customer Experience. Collaborate with cross functional partners including Accessibility, Analytics, Brand, Operations, Research, and SEO to incorporate ongoing learnings and best practices into our universal component system across user flows. Execute the experience strategy from user research, design concepts through to flows, wireframes, high fidelity comps, prototypes, and specifications for both Web and App experiences. Advocate for our customers' needs every step of the process through the customer journey and across the product.

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Pre-employment background screen
  • 5+ years in digital experience or product design.
  • Adept and efficient at crafting multiple UX options for a given business problem.
  • Background in working with or building design libraries with cross functional teams.
  • Proven visual design skills and a keen eye for detail.
  • Experience with Adobe XD and Miro or other similar UX and prototyping tools a plus.
  • An understanding of common UI technologies in relation to design systems and how they apply to universal design solutions.
  • Experience with Adobe Experience Manager a plus.
  • A portfolio that demonstrates solving complex problems using data-driven design across platforms including native app and responsive web projects.
  • Prototyping skills are a huge plus for building out working prototypes.
  • Motion background and skills a plus.
  • Synthesize, simplify, and clearly present complex ideas to product partners and leadership teams.
  • Lead our partner vendors and design agencies through process and review as needed.
  • Partner with Development and Operations teams to ensure the experience is meeting expectations and our metrics are improving.
  • Defines processes and practices to enable world-class design process and culture across teams.
  • Manages creation and evolution of design principles, guidelines and patterns.
  • Establishes, evolves and evangelizes sophisticated design strategy across the company.
  • Communicates best practices for design and reasoning behind UX decisions to key partners.
  • Provides constructive feedback on peer designs. Produces sketches, schematics, workflow diagrams, wireframes, prototypes, low and high-fidelity comps, design guideline documentation.
  • Teams up with User Researchers, Copy, and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges.
  • Assesses and optimize the performance of new and existing features by analyzing usability tests and interpreting analytics data. Educates on the importance of following a User-centered Design process. Ability to work with technical teams and prioritize multiple projects in a fast-paced environment is vital.
  • Guides, mentors and encourages other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies.
  • Provides advice and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
  • Works internally and externally to continuously evolve team process and design practice. Builds an environment that cultivates internal and cross team collaboration in an environment that thrives.
  • Supports team initiatives and creates an inclusive environment.
Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Sr Designer, User Experience, Other , Bellevue, Washington

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