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Manager, User Experience

Company: T-Mobile
Location: Bellevue
Posted on: July 22, 2021

Job Description:

Come join our UX & Strategy Consumer team! We're looking for an experienced UX and goal-driven design manager to lead our growing team of UX Designers and UX Leads and be part of building a solid customer-centric design culture at T-Mobile.

We’re looking for…

  • A customer dedicated design leader, mentor, and motivator of other designers; someone invested in growing people, developing talent, and shaping an environment that designers are proud to be a part of.
  • A beacon for the design craft who will bring expertise in UX design (frameworks, interaction models, prototypes, research). A systems thinker who identifies and abstracts scalable and repeatable design patterns - framing design for user experience in the context of the broader customer experience.
  • A wise decision-maker who is able to prioritize effectively, use data to inform decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.
  • Someone comfortable navigating from ambiguity to clarity and use expertise and design process to create structure. Proactively planning ahead, looking around corners, and see what’s next.
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Pre-employment background screen
  • Bachelor’s degree in Computer Science or a related field. Examples of related fields may include UI design, HCI, or Information Architecture.
  • 4-7 years of work experience in UX design
  • 2+ years of experience in a people management role
  • Demonstrated proficiency in UI and UX tools
  • Proven ability to work with highly technical teams and balance multiple projects in a fast-paced environment. High level of accountability, initiative, flexibility, and the ability to handle high workload and achieve results.
  • Demonstrated ability to work with highly technical teams
#LI-CK1

User Experience & Strategy

  • Contributes to the creation and evolution of design principles, guidelines and patterns. Establishes, evolves and evangelizes design strategy across the company. Communicates best practices for design and reasoning behind UX decisions to key partners
  • Works across functional teams to understand business and feature requirements, technical possibilities and constraints.
  • Teams up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges.
  • Assesses and optimizes the performance of new and existing features by conducting/participating in usability testing and interpreting analytics data.

People Management

  • Leads a team of Sr UX Designers and UX Designers. Educates the UX Team on the importance of following a User-centered Design process.
  • Provides direction, timely developmental feedback and coaching, and conducting performance reviews and conversations.
  • Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.
  • Creates training and career development plans and ensures assignments with increasing levels of responsibility
  • Collaborates with other team leads in continuously evolving team process to better serve the team’s needs.
  • Builds credibility with partners, management peers, direct reports, and executives.
  • Provides constructive feedback and direction on peer designs to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Manager, User Experience, Other , Bellevue, Washington

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