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Sr User Experience Researcher

Company: T-Mobile
Location: Bellevue
Posted on: July 22, 2021

Job Description:

Candidate will be responsible for leading all aspects of primary research cycle for products and services; this includes scoping, design, execution, analysis and reporting. The candidate will employ a wide variety of research methods including moderated/unmoderated studies, heuristic evaluations, survey design, focus groups
and more. The candidate will report to the User Experience Research manager and drive execution of the following areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as leading presentations.

The candidate should have a strong understanding of user interface design principles and proven real world experience conducting research as part of the product development lifecycle. Must be proficient in all methodologies listed in this document. Candidate will identify research program opportunities and align with internal business partners. The candidate should be comfortable working in a fast-paced environment with changing priorities and have a demonstrated ability to work collaboratively with peers and stakeholders in research execution.
• At least 18 years of age.• Legally authorized to work in the United States.• High School Diploma or GED.• Pre-employment background screen.
•4-7 years of primary research experience

•Bachelors Degree - Research, psychology, related
  • Lead collaboration with designers, developers, and business owners for optimal and timely resolution of usability findings and recommendations
  • Lead design and execution of usability studies of products and services with representative end users
  • Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner
  • Lead heuristic expert evaluations and cognitive walkthroughs of new products and services at all stages from concept to prototype to product
  • Perform iterative evaluation and UI issue tracking across products and services
  • Lead planning and execution of focus groups and field trials
  • Manage research vendors on externally assisted projects

The ideal candidate will have the following skill and experience:
  • Collect and analyze user behavior through online moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback (e.g., Qualtrics data).
  • Examine existing data and product designs to generate hypotheses and plans for high-impact research.
  • Advocate research findings to diverse audiences through written reports and in-person presentations.
  • Utilize design thinking methodologies to drive creative, intuitive end-to-end experiences
  • Translate research into user requirements, design concepts, and low-fidelity prototypes
  • Online UX testing tools (e.g., UserZoom, User Testing, dscout, etc.)
  • Statistical analysis, and data interpretation and storytelling
  • Online survey tools (e.g., Qualtrics)
Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Bellevue , Sr User Experience Researcher, Other , Bellevue, Washington

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