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IT Support Specialist II

Company: New Journey AI
Location: Bellevue
Posted on: November 22, 2021

Job Description:

New Journey AI is currently seeking an IT Support Specialist II with our client in their Bellevue, WA office. This is a 12 month + contract position. Summary:

  • Seeking an IT Support Specialist II Responsibilities:
    • Provide Level 1 and 2 support for technical issues across our environment, with a focus on end-user experience
    • Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
    • Support current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc.
    • Administration of and support for Okta, Google Workspace, Slack, and other tools
    • Document and train team on policies & procedures
    • Coordinate, support, and continuously improve employee onboarding
    • Interpret, apply, and enforce company policies and procedures Qualifications:
      • 3+ year(s) of modern Enterprise IT experience
      • 2+ year(s) of relevant technical customer support experience
      • Basic understanding/experience in the following:
        • troubleshooting of mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
        • networking concepts and troubleshooting
        • enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
        • Jira or other ticketing systems
        • Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
        • understanding complex issues, and explaining them in terms appropriate for technical or non-technical audiences
        • Passionate about automation and efficiency
        • Desire to provide exceptional customer service and satisfaction
        • Attention to detail and a passion for accuracy
        • Team player with excellent communication skills
        • Able to work as a W2 employee of New Journey AI (no corp-to-corp) Desired:
          • Intermediate familiarity with Ubuntu troubleshooting
          • Basic knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
          • Intermediate administration experience with Jira, Slack, and Google Workspace
          • Experience integrating applications, building groups, and creating rules in Okta
          • Experience supporting a zero trust BeyondCorp environment If you have the described qualifications and are interested in this exciting opportunity, apply today! About New Journey AI: We are passionate about technology and understanding how technology can help create a better tomorrow, today. We can contribute to perfecting the intelligence behind the self-driving vehicle by providing drivers to test, track and capture their experiences. Sounds simple, but the experiences and learnings lead to data which helps advance smart living, improving safety and protecting lives, advancing mobility and contributing to a greener planet.New Journey AI will create employment opportunities and pave a new career path, but moreover, at the heart, we are a people company that is helping our clients advance new, experimental, driverless AI technology to improve the transportation of people, safely. Our role is to support the testing of the driverless technology and gathering data to refine machine learning.As the partner of choice to the self-driving industry, we actively promote and encourage diversity and inclusion of all people regardless of race, ethnicity or socio-economic status.To learn more about New Journey AI and to view all our available career opportunities, please visit us at . "New Journey AI is an Equal Opportunity Employer, M/F/D/V "#zr

Keywords: New Journey AI, Bellevue , IT Support Specialist II, Other , Bellevue, Washington

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