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Helpdesk Support

Company: AgreeYa Solutions
Location: Bellevue
Posted on: January 11, 2022

Job Description:

Job Description Job Description: This position is expected to work with the CTS team on the following:Equipment Install Help prepare conference rooms with new conferencing equipment to support hybrid meetings, including installation, configuration, testing, troubleshooting, and working with vendors or Facilities staff to resolve issues. Experience with Poly video solutions and Microsoft Teams a plus.End User Training and Documentation Prepare users of conference room equipment with written materials, online tutorials, and in-person training and support.Support Support users with Teams phone device questions and trouble tickets, including device setup and configuration, device testing, and user training and documentation.Computer Replacement Assist computer and laptop replacement project by coordinating needs, scheduling with users and follow-up. Qualifications: Experience with many phases of help desk/workstation support.Demonstrate core competencies required for all front-line staff including being action oriented, making good and timely decisions, actively learning and experimenting, making sense of the complex, and planning and prioritizing work.Strong customer focus through building customer relationships, positive attitude and proven methods to effectively manage customer interactions.Proven ability to collaborate on multi-disciplinary teams and instill trust with team members.Communicate effectively verbally and in writing and gauge audience needs whether with peers, customers or management.Ability to learn quickly and adapt to emerging needs.Ability to pass a criminal background investigation.High school diploma or equivalent education, plus work experience on an IT service desk.Knowledge of Microsoft Windows, Office, and SharePoint products.Related certifications (A, HDI Support Center Analyst Certification, etc.) desirable.

Keywords: AgreeYa Solutions, Bellevue , Helpdesk Support, Other , Bellevue, Washington

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