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Registration Specialist

Company: CDI
Location: Bellevue
Posted on: January 15, 2022

Job Description:

Be a part of something bigger, and join our team in Bellevue as a full-time Medical Registration Specialist and help transform lives through remarkable customer service. As a Registration Specialist, you will be the first point of contact for patients -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. This position is 8:30am-5:00pm, Monday to Friday.

CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

ESSENTIAL DUTIES AND RESPONSIBLITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience

(60%) Registration

* Greets and checks-in patients scheduled for imaging services; registers demographicinformation and processes payment plans and copays with patients
* Fields calls appropriately for center associates
* Calls patients to confirm upcoming appointments
* Acts as liaison between technologists and the patients waiting for exams and relaysmessages regarding scanner status and other clinic information
* Maintains front office lobby area by straightening magazines, organizing coffee supplies,and assisting with general office clean up
* Prepares paperwork for daily and upcoming appointments
* Faxes reports, billing requests, and medical release forms to referring offices asrequested
* Works closely with technologists to ensure patients have a smooth transition betweenthe front office and technical areas

(15%) Insurance

* Verifies patient's insurance
* Pre-certifies all exams with patient's insurance company
* Obtains insurance authorization
* Uses knowledge of insurance carriers (example Medicare) and procedures thatrequire waivers to obtain authorization if needed prior to appointment
* Handles release of information requests for patients, referring offices, other medicalfacilities, attorneys & insurance companies following Company guidelines

(15%) Scheduling

* Arranges transportation, interpreters, and hotel accommodations for patients whenappropriate
* Enters and submits patient exam orders
* Verifies orders match exam schedules
* Schedules referrals and ensures proper authorizations are obtained
* Schedules walk-in patients

(5%) Medical Records

* Processes requests for image orders and CDs from referring physicians and patients
* Maintains an up-to-date and accurate database on all current and potential referringphysicians

(5%) Completes other duties as assigned

Required:

* Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion; 1+ years customer service experience
* Ability to work independently and in a team environment in a fast paced environment
* Working knowledge of Microsoft Office; proficient with using computer systems and typing
* High school diploma or equivalent

Preferred:

* Previous medical office experience
* Bilingual

Be a part of something bigger -- join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs.

CDI is an EO Employer/Vets/Disabled.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: CDI, Bellevue , Registration Specialist, Other , Bellevue, Washington

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