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Contract Specialist, Trust & Safety- (Remote- WA & TX)

Company: Offerup
Location: Bellevue
Posted on: May 11, 2022

Job Description:

We're seeking to add moderation specialists to help keep our marketplace safe. Moderation specialists will work directly with the Trust and Safety Operations team in a support role with a dedicated focus on seeking and identifying scam/spam items and accounts in an effort to have the most trustworthy marketplace. This role is open to highly-motivated individuals who are willing to work hard and get up to speed quickly in a fast paced environment. Responsibilities:

  • Keep up to date knowledge and understanding of common scam/spam types.
  • Conduct targeted searches to identify Scam/Spam item listings and Accounts and moderate according to internal guidelines.
  • Work closely with the Trust and Safety Operations Team to gain an understanding of trends and events that are impacting scam/spam listings and accounts.
  • Effectively communicate new observations and findings to the Trust and Safety Operations team.
  • Support the Trust and Safety Operations team during escalated incidents.
  • Dive deep to Identify and present observed trends related to scam/spam listings. -
  • Gather Data sets of Accounts and Items to support the efforts of the Trust and Safety Operations team and/or Data Science team to help maintain and improve automation performance. - Qualifications & Requirements: All OfferUp personnel are required to receive Covid-19 vaccinations unless an employee is in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief.
    • Demonstrated ability to quickly analyze data, find patterns, draw valid conclusions, and make accurate decisions with little guidance.
    • Ability to thrive in a fast-paced, ever-changing environment.
    • Self-motivated and flexible, with ability to switch gears quickly.
    • Instinctive curiosity and desire to dig deeper into details.
    • Good communication, verbal, and writing skills.
    • Ability to maintain a high level of confidentiality and data security standards.
    • Proficiency with office systems such as Google Suites and Slack.
    • Ability to work weekends, holidays, evenings, and varying shifts occasionally, when required. Helpful, but not required:
      • Experience with content review and moderation

Keywords: Offerup, Bellevue , Contract Specialist, Trust & Safety- (Remote- WA & TX), Other , Bellevue, Washington

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