Senior User Experience Researcher
Company: Synchrony Financial
Posted on: May 15, 2022
About Loop Commerce:
Loop Commerce is on a mission to reshape e-commerce and
Acquired by Synchrony in June 2018, Loop Commerce's GiftNow is a
transformative force in the +$500 billion Gift-Commerce category.
Our Gift Experience Management Platform (GXM) is being leveraged by
many leading brands (Michael Kors, Coach, Kate Spade and more), and
we are continuing our growth by partnering with influential
retailers, platforms, and solution providers to improve the way
gifting is done and turn online gifts into memorable
We are looking for an experienced UX researcher to join our team.
You will be responsible for helping define and drive the future of
our products. You will reveal what our users need from our products
by conducting research, working with cross-functional teams, and
performing a variety of user studies. These responsibilities also
include inspiring change, delivering oral and written
presentations, evaluating qualitative and quantitative data, and
helping cross-functional teams better understand what would make a
user's experience more intuitive, accessible, and seamless.
This position is remote, where you have the option to work from
home. On occasion we may request for you to commute to our nearest
office for in person engagement activities such as team meetings,
training and culture events. To ensure the safety of our colleagues
and communities, we require employees who come together in-person
to be fully vaccinated. We're proud to offer you choice and
Lead product research efforts across our products, engaging with
product managers, designers, and development teams to craft and
build user-centric solutions.
Apply user research methods for identifying problems in the user's
journey, determine the best resolution, and aid in the design and
execution of usability tests.
Establish continuous discovery processes and best practices,
including coaching team members, sourcing tools and services, and
automating relevant processes like research participant
Collaborate with internal stakeholders to capture customer feedback
and insights from the perspectives of various functional teams
(i.e. Sales, Marketing, etc---).
Develop strategic recommendations through the learnings and
findings from research analysis to advise management teams on
changes to digital strategy and UX design to improve product
performance, revenue generation, and customer satisfaction.
Communicate findings to team members of different departments and
management to help guide decision-making.
Create interview and testing protocols.
Develop and communicate research and testing plans.
Conduct primary and secondary user research.
Conduct and evaluate quantitative and qualitative research.
Perform market and ethnographic research.
Execute research interviews and validation experiments, including
ownership of remote study logistics.
Review data and usage in our products to find improvements.
Tag and analyze survey responses.
Report research findings on a bi-weekly cadence.
Help define and measure customer success metrics.
Work with internal teams to create templates that can be used to
communicate insights and design team performance (e.g. weekly
synthesis shareouts, quarterly discovery/delivery reviews,
Continuously evaluate research management tools and processes to
ensure they are efficient, high quality, and scalable, and offer
solutions to improve these tools and processes.
Perform other duties and/or special projects as assigned
Bachelor's Degree or, in lieu of a degree, a high school diploma
and 10+ years of experience in UX research.
6+ years of work experience relevant in UX research that
Experience with remote testing tools.
A proven track record of operating independently and delivering
results, embracing ambiguity, demonstrating creativity, being
detail-oriented, and delivering results in a highly organized
Advanced Degree in Human-Computer Interaction, Psychology,
Cognitive Science, Design or related field.
Excellent written and oral communication skills.
Ability to quickly and effectively share research results.
You're a self-starter who can take an assignment and run with it,
even expanding on it or helping to shape the request when
Ability to perform all research-related tasks including research,
planning, evaluating, and iteration.
Advanced verbal and written communication skills for interacting
with and influencing cross functional stakeholders with the ability
to adapt communication style to suit different audiences.
Ability to be successful in a dynamic, fast-paced environment that
requires independent time management, task prioritization,
flexibility, and keen ability to identify problems and proactively
work towards solutions.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
You must be able to satisfy the requirements of Section 19 of the
Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with
the company before they are eligible to post on other roles. Once
this new hire time in position requirement is met, the associate
will have a minimum 6 months' time in position before they can post
for future non-exempt roles. Employees, level 8 or greater, must
have at least 24 months' time in position before they can post. All
internal employees must consistently meet performance expectations
and have approval from your manager to post (or the approval of
your manager and HR if you don't meet the time in position or
Legal authorization to work in the U.S. is required. We will not
sponsor individuals for employment visas, now or in the future, for
this job opening.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation
to qualified individuals with disabilities. Please tell us if you
require a reasonable accommodation to apply for a job or to perform
your job. Examples of reasonable accommodation include making a
change to the application process or work procedures, providing
documents in an alternate format, using a sign language
interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support
Line so that we can discuss your specific situation. We can be
reached at 1-866-301-5627. Representatives are available from 8am -
5pm Monday to Friday, Central Standard Time.
The salary range for this position is 85,000.00 - 170,000.00 USD
Salaries are adjusted according to market in CA and Metro NY and
some positions are bonus eligible.
Job Family Group:
Keywords: Synchrony Financial, Bellevue , Senior User Experience Researcher, Other , Bellevue, Washington
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