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SR Mgr eCommerce Fulfillment Operations

Company: Samsung
Location: Bellevue
Posted on: November 20, 2022

Job Description:

Position SummarySr. Manager Ecommerce Fulfillment OperationsMaking the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We make the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better.The Sr Manager eCommerce Fulfillment will be a critical role to help drive customer satisfaction, minimizing exceptions, and planning the operations of a world class brand's direct to consumer eCommerce business. This role will have visibility with Senior Leadership in optimizing performance and driving key initiatives to shape the future of our operations.Role and ResponsibilitiesResponsibilities:Manage a team that runs day to day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders outResponsible to reconcile all open orders and identify gaps in process and systems to close correct order status in system and evaluate, communicate and prioritize issues to be resolved to respective teamsEvaluate Logistics and Shipping partners' performance and surface exceptions and issues to the correct parties for resolutionWork with our Supply Chain team and Category Managers to improve backorder, EOL, replacement, and order exceptions to pro-actively prevent order issuesEvaluate and plan forecasts with logistics partners to ensure staffing, transportation and other resources to be prepared for holiday and peak volumes throughout the yearTrack defects and develop full reconciliation of open orders to understand root causePartner with customer service team to understand consumer pain points and work on initiatives to improve customer experienceMonitor and take action on exception reporting and understand measurements of KPI's for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI'sSkills and Experience: Bachelor's degree in Supply Chain or related field required. - Masters Degree preferred8 + years relevant experience in eCommerce fulfillment AND/OR supply chain business operations requiredSix Sigma experience AND/OR certification preferredExperience with high volume direct to consumer (DTC / B2C) eCommerce fulfillment illustrating process and KPI improvements to scale growthExpertise using Excel spreadsheets, Word, Access. - Experience with SAP business systems, or similar sales order management and ecommerce platform software applications#LI-VL1#MotivatedSkills and Qualifications* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and -provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.COVID-19 Vaccine MandateSamsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. - More details on how to apply for an exemption are provided after the application process is complete.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. -If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.SummaryLocation: 85 Challenger Rd., Ridgefield Park, NJ, USA; 10400 NE 4th St., Bellevue, WA, USAType: Full time

Keywords: Samsung, Bellevue , SR Mgr eCommerce Fulfillment Operations, Other , Bellevue, Washington

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