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2023 Service & Operations Internship - Remote

Company: Symetra
Location: Bellevue
Posted on: March 18, 2023

Job Description:

Symetra has several great opportunities to be part of our 2023 Service and Operations Internship Program!

About the program
We have several exciting opportunities in the Service and Operations organization where you can help us pave the way for the digital experience at Symetra with our customers at the center. During the program, you'll gain practical experience, skills, and knowledge you can use to start to build your brand.Selected interns will be matched to internships based on your area of interest, your aptitude, and your areas of study.

This year's program will be remote, and interns will be expected to work from home. The internship is a paid, full-time opportunity for three months (12 weeks). If you're looking to learn, collaborate and make an impact, this is the program for you!

Positions
Each of our interns will join a specific team aligned to the Symetra Service Strategy and work towards a critical project over the summer. See below for example projects.

Potential Projects/Responsibilities:
Intern Position #1 - Focus on Process Improvement


  • Updating and improving processes to enhance flow and efficiency
  • Work with business teams to implement changes
  • Track and report on improvement results
  • Coordinating with technology partners on system enhancements

    Intern Position #2 - Focus on Process Documentation

    • Work with training team to create exceptional employee experience through engagement in the new hire and existing learning journey.
    • Work with training team to enhance learning tools for new employees
    • Create and update procedures
    • Incorporate process documentation into learning programs

      Intern Position #3 - Focus on Workforce Management

      • Learn the concepts of performance and customer expectations in the insurance industry, learn principals of workforce management and capacity planning
      • Analyze various team reporting tools and create supplemental tools that adhere to workforce management principles that will enhance efficiency and drive down over-time
      • Work with leadership of various teams, provide training, and obtain buy in from leaders and staff on new methodologies.


        What we offer you
        Fully remote internship - we ship you the equipment you need to enjoy work from the comfort of home.

Keywords: Symetra, Bellevue , 2023 Service & Operations Internship - Remote, Other , Bellevue, Washington

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